Van Michael Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueCourtney is wonderful and gave me the cut of my dreams! Recommended to 2 friends already!Service: Haircut

Courtney is wonderful and gave me the cut of my dreams! Recommended to 2 friends already! Haircut

Critical: Professionalism, PunctualityThis business model is not focused on the customer at all! It is consistently very difficult to get a cut and color on the same day- what a concept. Then invariably once scheduled in advance one of the stylists will need to reschedule for a “ dr Appt” or “ family issue” . This has happened too many times to be all true. Do not count on these folks people they do nit come through. Don’t even get me started about how hard it is to schedule in the first place and then if you do get an appointment with someone with an obviously fake name there is no trust. I do not recommend this company at all! This business model is not focused on the customer at all! It is consistently very difficult to get a cut and color on the same day- what a concept. Then invariably once scheduled in advance one of the stylists will need to reschedule for …More

This business model is not focused on the customer at all! It is consistently very difficult to get a cut and color on the same day- what a concept. Then invariably once scheduled in advance one of the stylists will need to reschedule for a “ dr Appt” or “ family issue” . This has happened too many times to be all true. Do not count on these folks people they do nit come through. Don’t even get me started about how hard it is to schedule in the first place and then if you do get an appointment with someone with an obviously fake name there is no trust. I do not recommend this company at all!

Critical: ProfessionalismI called to make an appointment as a first time customer. I told them I’ve only had my hair colored once to cover up grays and the only reason I did that was due to a lot of my hair falling out last fall due to stress, so the gray was more noticeable. I didn’t like the color because it was too dark compared to my natural color and I feel like there was a slight red tint. She put me on hold forever and came back and said I needed a consultation before I could get an appointment. I’m like ok…I work full time and I don’t have a lot of extra time, but we I’m off on Monday (4th of July weekend), so I can come in then. She says they don’t do appointments for consultations (which they are requiring) just come in anytime we are open and they will consult with you when they have time…I’m like what? So, I could be waiting up there for an hour for them to consult me? She repeated they don’t make appointments for consultations and just work you in when they have time. I was like naw, I don’t even want to go in for real appointment for 2 hours much less have to go up there and wait for them to have time to consult me for who knows how long. I have a full time job and 2 little kids and my time is precious. Not a good first impression for sure.I called to make an appointment as a first time customer. I told them I’ve only had my hair colored once to cover up grays and the only reason I did that was due to a lot of my hair falling out last fall due to stress, so the gray was more …More

I called to make an appointment as a first time customer. I told them I’ve only had my hair colored once to cover up grays and the only reason I did that was due to a lot of my hair falling out last fall due to stress, so the gray was more noticeable. I didn’t like the color because it was too dark compared to my natural color and I feel like there was a slight red tint. She put me on hold forever and came back and said I needed a consultation before I could get an appointment. I’m like ok…I work full time and I don’t have a lot of extra time, but we I’m off on Monday (4th of July weekend), so I can come in then. She says they don’t do appointments for consultations (which they are requiring) just come in anytime we are open and they will consult with you when they have time…I’m like what? So, I could be waiting up there for an hour for them to consult me? She repeated they don’t make appointments for consultations and just work you in when they have time. I was like naw, I don’t even want to go in for real appointment for 2 hours much less have to go up there and wait for them to have time to consult me for who knows how long. I have a full time job and 2 little kids and my time is precious. Not a good first impression for sure.

Positive: Cleanliness, Professionalism, Punctuality, QualityI’ve been a Van Michael client for more years than I can count so I’ve had a lot of experience with the salon and the stylists, first in Buckhead, then the Forum when they opened. I see Jacoby for haircuts and Faith for highlights. Highly recommend both – the best of the best!

I’ve been a Van Michael client for more years than I can count so I’ve had a lot of experience with the salon and the stylists, first in Buckhead, then the Forum when they opened. I see Jacoby for haircuts and Faith for highlights. Highly recommend both – the best of the best!