Urbantopia nail salon and Spa

Critical: Communication, Professionalism, QualityCustomer services was that from a nightmare. Went in for an acrylic fill only for the nail tech to look disgusted at my nails saying my real nails were too long. Embarrassed, I was talked into getting a new set. She did a dip for the base and topped it with gel as the finish.( I was told by another nail tech a few days later this was not a combo to ever do since it doesn’t give the acrylic nail much support and can easily break.)I left the apt upset since she has filed my nails a lot shorter than I had asked and told me it was considered “long”.Less than a week later one of my acrylic nails breaks. I was in shock since this has never happened to me before at any point in time. I went to another salon that day to get it fixed since I didn’t trust Urbantopia with my nails. The nail tech told me to never go back. The process Urbantopia did on my nails was not professional and the nail tech fixing my nails asked if they had their license. I wasn’t sure and should have asked before spending 70 dollars getting a new set from someone who clearly didn’t know what they were doing.Next day- another nails breaks. I am beyond frustrated at this point. I have spent 80 dollars at this point only for another nail to break. I go in for my refund only for them to offer to fix my nails. I said no. I am not going to continue to come back in as the rest of my nails break. I asked for my full refund which was 60 ( I didn’t include my 10 dollar tip) they said they wouldn’t give the full refund since it took them time to do my nails. They begrudgingly only gave my 30 dollars back in cash. Not only did they waste my money on a new set of nails I have to completely get redone but also my money.Will NEVER be returning and I suggest you support another business who knows what they are doing with your nails.Customer services was that from a nightmare. Went in for an acrylic fill only for the nail tech to look disgusted at my nails saying my real nails were too long. Embarrassed, I was talked into getting a new set. She did a dip for the base …More

Customer services was that from a nightmare. Went in for an acrylic fill only for the nail tech to look disgusted at my nails saying my real nails were too long. Embarrassed, I was talked into getting a new set. She did a dip for the base and topped it with gel as the finish.( I was told by another nail tech a few days later this was not a combo to ever do since it doesn’t give the acrylic nail much support and can easily break.)