ahmahri greene
I got laser hair removal for the first time and my experience was great. My consultation was quick and informative. I was able to get my service immediately after. The lady who did it was very nice and friendly. She talked me through the entire process and I felt very safe. It didn’t take long at all. Will definitely return here for my touch up.
… morepridekd
I am providing feedback on a staff member Courtney. She is amazing at providing an excellent customer experience. She always pitches in to help out new coworkers like today when I asked about a different service, Courtney is super knowledgeable about the services offered and monthly specials. I never have to worry about if a transaction is correct because she reviews the services completed, balance on any gift cards, loyalty points and cost prior to completing the transactions always offering an itemized receipt. I’ve been going to Urban Med Spa since the beginning so I truly value the consistent professional service Courtney provides.
… moreStephanie Muwunganirwa
From walking into the door the staff was welcoming and pleasant. I went in for lip fillers and the Dr took the time to listen and provide clear expectations of what the next steps would be. He had a great sense of humor and provided clarity and precision. I came from Florida and they were able to accommodate and provide services same day. My fillers are still settling but I’m overly happy with the results so far. Thank you, when I’m in town again I’ll definitely be taking advantage of other services.
… moreVictoria H.
I recently posted a review of my experience with the spa that wasn’t so pleasant. The management team reached out immediately to see what steps could be taken to rectify and appease my experience. This was one of the best customer service experiences I have ever had. The spa manager Keisha spoke with me over the phone and listened to my concerns and issues with compassion, understanding and caring. Keisha exhibited high value and customer service by making me feel supported with my issue by providing a great solution. My issue was rectified and I am very happy with the outcome.
… moreShawna Berry
My Aesthetician was Jessica! She was the most kind! I was almost asleep with this facial! It was wonderful! She took her time, gave me tips for my skin routine, and also told me to continue doing what I was doing.
… moreBrandon
Getting a Tattoo removed here and so far so good. This won’t be for everyone, but I really liked how I paid upfront for the entirety of the removal instead of having to pay every appointment. I have been to a couple different place for a different tattoo removal and I had to pay the same amount after every session until it’s good. Laser tattoo removal is expensive and it got trusting when I would barely see a difference between sessions at other places. It almost felt like they were dragging the process on as a money grab. With it paying a fixed cost upfront I don’t feel like that’s the case here and after 2 sessions (technically 1 since I have a half sleeve and had to be split into different sessions) I have been satisfied with the office and treatment
… moreBrigitte B
I purchased the custom detox facial during a sale and was able to redeem later when I took a quick trip to Charlotte. My appointment time got rescheduled for a later in the evening but it was totally worth it. Jasmine was my esthetician, and she was amazing! She was very friendly from the moment she called me out of the waiting room to the end of my appointment. She is knowledgeable about skincare and made sure to describe each treatment that was applied to my face. She even gave me a sample. Their office was easy to find. The room was cozy and music playlist was great too. I will definitely be scheduling an appointment with her the next time I’m in the city. Thank you!!
… moreEddie Lesaine
I came in for a custom facial with Kiera earlier this week and I must say that it was the BEST facial that I have ever had!!! She was so gentle yet thorough with her pressure at just the right times during the facial service! She was so sweet and such a breath of fresh air and seemed to love what she does! She gave great product recommendations (that have been working amazingly) and some much needed reassurance!! I look forward to having her again in a few weeks!
… moreEliza W
I had a wonderful experience during my procedures. Maya was so gentle, funny and caring throughout from start to finish. She eased all my worries and made sure I felt okay throughout the whole procedure. You can tell how much of an expert she is at what she does and I highly recommend going to her. Thank you Maya!!
… moreKiara Watson
First let me say the only reason I can’t give 5 stars is because of the prices. They are extremely overpriced and when you walk in you immediately see where all the money goes. Aesthetically the place is beautiful is has a very calm and soothing feel/environment. The staff have generally always been great. I go in get my medication and get out.
… more