Unique Nails

Critical: QualityLesson learned. Never again. I’d give a negative zero if I could! Heads up: I’ve never, never, written a review but I was compelled to after this experience. I went to unique nails today on recommendation from a family member. Her nails are always cute. They do a good job. I can see that from the clients that came in today. However my experience today was terrifying and horrifying. See photos. I came in to get my acrylics removed and a gel mani pedi. When I arrived I explained what I wanted and she had an attitude. That should have been the first sign. But I ignored that and waited. Within 10 minutes they called me back to sit down. Good thing. When the nail tech proceeded to remove my gel polish she pulled out the electric drill file. I explained to her that I do not want to use this. This makes my nails thin, it strips away layers, and makes my nails extremely sensitive, and it hurts. She said she needed to use it only to remove the existing rhinestones and a very thin top layer of the polish. I agreed and reiterated only the polish. She continued to remove the polish in parts where I could see my natural nail! I told her to stop. She continued. I moved my foot away. She reached for my foot. At that point we were playing cat and mouse with my foot!!! And I told her no. It hurts. She got up without saying anything and grabbed the acetone foil and cotton swabs and put it on my feet to remove the polish without drilling away my natural top layers. And she walked away. THEN I sat there for an hour and 15 minutes without anyone acknowledging me. Because I was talking to my family member I didn’t realize so much time had passed. And when I looked I noticed she had completed two pedicures. Still never acknowledged me. When I asked to be helped and notify them how long I had been waiting they said it be just a bit longer. Another 15 minutes passed. And I walked out with half removed acetone nails and feet. Should I have been sitting there with chemical acetone on my feet for 1.5 hours!?!? See photos. This was a terrible experience they were unprofessional and she was upset because I didn’t want my top layers of my feet shaved off. PLUS, When my cousin tried to talk to them because she was feeling so terrible that she recommended me she said they said that the nail tech was upset because I was being “confrontational”. And I responded I WAS being confrontational because she wanted to shave off my nails after I asked multiple times not to. And to be clear, my “confrontational” was simply me stating over and over again my wishes and desires for my own body. I did not raise my voice, I did not get excited, I simply stated directly what I wanted for myself.This is why I have a difficult time supporting businesses that feel entitled to our hard earned money.They are more concerned with taking our money then providing quality service for which the business they set up. This is my lesson learned And hopefully yours too. I will now be supporting black own nails salon who will be helpful, grateful, and joyful to see our money circulate within our own community. #ShopBlack, #BuyBlack, #SupportBlack, #KeepourmoneycirculatungServices: Pedicure, Gel manicures, Acrylic nails, ManicureLesson learned. Never again. I’d give a negative zero if I could! Heads up: I’ve never, never, written a review but I was compelled to after this experience. I went to unique nails today on recommendation from a family member. Her nails …More

Lesson learned. Never again. I’d give a negative zero if I could! Heads up: I’ve never, never, written a review but I was compelled to after this experience. I went to unique nails today on recommendation from a family member. Her nails are always cute. They do a good job. I can see that from the clients that came in today. However my experience today was terrifying and horrifying. See photos. I came in to get my acrylics removed and a gel mani pedi. When I arrived I explained what I wanted and she had an attitude. That should have been the first sign. But I ignored that and waited. Within 10 minutes they called me back to sit down. Good thing. When the nail tech proceeded to remove my gel polish she pulled out the electric drill file. I explained to her that I do not want to use this. This makes my nails thin, it strips away layers, and makes my nails extremely sensitive, and it hurts. She said she needed to use it only to remove the existing rhinestones and a very thin top layer of the polish. I agreed and reiterated only the polish. She continued to remove the polish in parts where I could see my natural nail! I told her to stop. She continued. I moved my foot away. She reached for my foot. At that point we were playing cat and mouse with my foot!!! And I told her no. It hurts. She got up without saying anything and grabbed the acetone foil and cotton swabs and put it on my feet to remove the polish without drilling away my natural top layers. And she walked away. THEN I sat there for an hour and 15 minutes without anyone acknowledging me. Because I was talking to my family member I didn’t realize so much time had passed. And when I looked I noticed she had completed two pedicures. Still never acknowledged me. When I asked to be helped and notify them how long I had been waiting they said it be just a bit longer. Another 15 minutes passed. And I walked out with half removed acetone nails and feet. Should I have been sitting there with chemical acetone on my feet for 1.5 hours!?!? See photos. This was a terrible experience they were unprofessional and she was upset because I didn’t want my top layers of my feet shaved off. PLUS, When my cousin tried to talk to them because she was feeling so terrible that she recommended me she said they said that the nail tech was upset because I was being “confrontational”. And I responded I WAS being confrontational because she wanted to shave off my nails after I asked multiple times not to. And to be clear, my “confrontational” was simply me stating over and over again my wishes and desires for my own body. I did not raise my voice, I did not get excited, I simply stated directly what I wanted for myself.

Critical: Professionalism, QualityNo more! After all these years I received many refills with their gel that have peeled off and I had to go back for them to fix it. They didn’t charge me but also didn’t know why. After the fourth time I asked the owner for a refill on the house for this mistake again. She wouldn’t do it and now they lost a customer. After all, there’s a nail place on every street. Been going here for years. My nail tech,Danny is the best. I find the staff very friendly. As far as pricing goes, I don’t get why gel has to be an extra $10 on top of the price! However, I keep getting it. I know it’s my choice.No more! After all these years I received many refills with their gel that have peeled off and I had to go back for them to fix it. They didn’t charge me but also didn’t know why. After the fourth time I asked the owner for a refill on the …More

No more! After all these years I received many refills with their gel that have peeled off and I had to go back for them to fix it. They didn’t charge me but also didn’t know why. After the fourth time I asked the owner for a refill on the house for this mistake again. She wouldn’t do it and now they lost a customer. After all, there’s a nail place on every street. Been going here for years. My nail tech,Danny is the best. I find the staff very friendly. As far as pricing goes, I don’t get why gel has to be an extra $10 on top of the price! However, I keep getting it. I know it’s my choice.