U.S. Nails & Spa

Critical: ProfessionalismVery slow got there at 10:00 am. Had 2 people ahead of me. I was still waiting at 11:00 am. They really need help before people stop coming all together. How do you run a business with such a small staff it does not fit your customer needs. I hope that one day the owner realizes that to gave good customer service you MUST be professional at all times and consider all people in your establishment. I have never complained before first time with any business. Please go to another Salon to get your nails done. My last time!Very slow got there at 10:00 am. Had 2 people ahead of me. I was still waiting at 11:00 am. They really need help before people stop coming all together. How do you run a business with such a small staff it does not fit your customer needs. …More

Very slow got there at 10:00 am. Had 2 people ahead of me. I was still waiting at 11:00 am. They really need help before people stop coming all together. How do you run a business with such a small staff it does not fit your customer needs. I hope that one day the owner realizes that to gave good customer service you MUST be professional at all times and consider all people in your establishment. I have never complained before first time with any business. Please go to another Salon to get your nails done. My last time!

Critical: Professionalism, QualityTried to get in for a pedicure. There were 3 customers being helped and none waiting.. I was told that it would be an hour and a half wait.. I asked if they had appointments and was told no. They only take walk ins on Sat! So why the hour and a half wait!!.. Would never recommend or advise anyone to walk thru their doors. Unprofessional and don’t want or need customers…. Went immediately to a different salon and they took us right away and appreciated my business and were kind and professional so I tipped 3 times more than I would normally!!! Their loss somebody else’s gain!! Don’t waste your time!Tried to get in for a pedicure. There were 3 customers being helped and none waiting.. I was told that it would be an hour and a half wait.. I asked if they had appointments and was told no. They only take walk ins on Sat! So why the …More

Tried to get in for a pedicure. There were 3 customers being helped and none waiting.. I was told that it would be an hour and a half wait.. I asked if they had appointments and was told no. They only take walk ins on Sat! So why the hour and a half wait!!.. Would never recommend or advise anyone to walk thru their doors. Unprofessional and don’t want or need customers…. Went immediately to a different salon and they took us right away and appreciated my business and were kind and professional so I tipped 3 times more than I would normally!!! Their loss somebody else’s gain!! Don’t waste your time!

Critical: Cleanliness, Punctuality, Quality, ValueUpdate to another visit. She did a good job as far as my nails, however, she soaked my fingers in acitone!!! Now I have an open wound on my thumb and two other fingers are in bad shape. I should have know better but I trusted her. I used to go to place in mocksville. Great place and I’m going back there even though it’s long drive.already coming off. And one NS my nails cracked. She said I should do SNS on bottom and gel on top. That’s odd I thought but I trusted her. Bad idea. So also got my first pedicure and that’s chipping off bad. Well so I’m going back to get these fixed and I’m done going there. I dought they will fix for free but I’m going let them know I’m not happy.Service: Gel manicuresUpdate to another visit. She did a good job as far as my nails, however, she soaked my fingers in acitone!!! Now I have an open wound on my thumb and two other fingers are in bad shape. I should have know better but I trusted her. I used …More

Update to another visit. She did a good job as far as my nails, however, she soaked my fingers in acitone!!! Now I have an open wound on my thumb and two other fingers are in bad shape. I should have know better but I trusted her. I used to go to place in mocksville. Great place and I’m going back there even though it’s long drive.