Address and Contact Information
Address: 9044 Elk Grove Blvd, Elk Grove, CA 95624
Phone: (916) 686-6733
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Reviews
Joann Casiano Enzi
Jessica is the owner and she is AMAZING! I went to her on a recommendation from my daughter because I had gone across the street to get my hair cut short and I left there crying. So, I went to see Jessica and she fixed it for me and did a wonderful job! Since then, not only do my daughter and I still go to her but so does my youngest daughter. She has always done what I ask for and customer service by everyone who works there is so professional.
… moreGoogle User
I was excited when this salon first opened as it is close to where I live. I have given it several attempts and each time have had a bad experience. Scheduling is a nightmare, it is very difficult to get appointments that aren’t at least 6 months out – even for a manicure. They have a 24 hr cancellation policy, which is understandable but in the event of illness most places cut you some slack. I had an expensive massage scheduled and developed a fever and flu-like symptoms the morning of the appt. I contacted them as soon as they opened and the massage wasn’t until evening. They would not reimburse me for the massage and if I wanted to reschedule I would have to pay for it again. I was out a lot of money because I wias ill. I even asked them if they would like me to come there sick and the woman answering the phone said “that’s up to you”! all about the money and no compassion. I will never again try and go to this salon and I would encourage others to stay away.
… moreChristy Greene
Avoid this place they are a scam!!!! Bought a massage 5 months ago and this march was the earliest appointment. Today show up for the massage and was told it was canceled as they no longer are doing groupon offers. Didn’t call to tell me didn’t offer a refund or anything. To me if they had an issue with groupon that is not my problem they should have honored the massage. Or offer a refund now I have to go to groupon for my money back? Yes good luck with that!
… moreFlower Pot
Came into the salon to look for new look which Leah greeted me and I was able to get sitted within a few minute. After the hair color and hair cut which Courtney assist on due Leah did got busy which I didn’t mind at all and the haircut and hair color was fabulous. I would totally recommend Leah and also she was sweet and easy to talk to. 🙂
… morePerfect Harmoney
I went to True Salon & Spa for my first time on 1/4/18 and Jillian was absolutely wonderful. I went in to have the poor highlighting that was done by my previous hair dresser. Jillian gave me the most beautiful blonde bayalage color & the cutest cut. She also introduced me to a wonderful much needed conditioning treatment for my new BEAUTIFUL Hair. Thank You Jillian you are Awesome!!! ♀️
… moreKelly Smith
I’m so dissapointed! I purchased 2 massages as a wedding gift for my friend and she called me so upset! Not only would they not let her book for 6 months, but as soon as she mentioned Groupon they were SUPER rude and lied about appointments! We all live in Elk Grove and will never try this establishment EVER! and neither will any of our friends! What a horrible experience!
… moreMs. Hardy
Pros:
… moreCarrie D.
My sister sent my mom and I Groupons for a 60 minute deep massage with hand and foot sugar wraps for Mother’s day 2015, we couldnt get scheduled in for it until August! We got a courtesy reminder call on Saturday the 8th from Taylor, who was very nice but not ONCE did she tell me there was a 24 hour cancellation policy, my mom came down ill and I called first thing Monday morning and said I needed to see about rescheduling, Jessica was the name of the girl I talked to that was very rude and told us we had to either come in or basically the Groupon was void, unless I knew someone who could come in in our place…. (which I did not), I even attempted to post it on Craigslist and other sell sites but had no luck…My mom called back and I believe it was Jessica again and she was even more rude with my mom! My mom asked if there was anyway we could even use the Groupon towards some products or something and she told her, “no”.
… moreR Marie
Do not support this business! They do not accept their Groupons! I bought a Groupon 2/14/18 with Natoshia with True Salon and called exactly a week later to make my appointment. I was interrogated! It was So crazy! I was asked when did I purchase the Groupon, how much did I pay for the Groupon and then told how Groupon cheated her and didn’t pay her all of her money! Can you imagine ? She made a comment that I “held on to it!” What?! I have 90 days to use it! I am still in shock that I was told she would not accept the Groupon. Now whatever poor business practices Groupon may have you should take that up with Groupon, dont complain to the consumer! If they (Groupon) are so terrible cut ties with them! Run your own sales, try other marketing strategies! Have some business integrity and honor the valid Groupons. You will get a new repeat customer, good press, and referrals which will grow your business! I just checked online to see if she was still offering her Groupon and she is! FALSE advertising! Very unprofessional!
… moreGottaLemony
I’ve had several experiences with this salon. I used groupons for haircuts and facials. My husband even bought a gift certificate for a facial once for my birthday. All the experiences were OK, not great. I decided not to go back to the same stylist for another haircut after she cut my hair shorter than I had asked and took months to grow out again. I did enjoy the first facial, but after the last one in March I felt I was being ripped off. It seemed to be a very limited facial which consisted of washing my face applying a bit of lotion and washing it off. I was disappointed, but I decided to try one more time with a microdermabrasion and express facial. I scheduled the appointment but forgot to mark it in my calendar. It was scheduled for 10:00 today and I called at 12:00 apologizing and asking to reschedule the appointment. I was told that because it was a groupon, I could not reschedule and could not get my money back. They show my Groupon as redeemed, but I wasn’t able to use it. I find this highly offensive and will never go to this salon again for any reason.
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