TRUE BEAUTY AFRICAN BRAIDS & HAIR STYLES, LLC

Critical: QualityI had an appointment for 7am. They let me in at 6:55am. I was there for soft locs. I left at 12 noon. She left my hair and completed 7 other people and I’m still there. When I got home, I looked in the mirror and noticed that pieces are already unraveling. I call they tell me to come back in. We’ll, I can’t come back in I’m getting ready to leave for my vacation. They ask for pictures and I send them. I made an appointment to go back when I return. The more I thought about it the more upset I became. 5 hours and $180 for this mess. So I asked for a refund and they say they don’t give refunds. I asked for someone to call me and they did not. Let’s hope they fix it when I return. If not they don’t have to worry because I won’t be back. So much for good, honest people.I had an appointment for 7am. They let me in at 6:55am. I was there for soft locs. I left at 12 noon. She left my hair and completed 7 other people and I’m still there. When I got home, I looked in the mirror and noticed that pieces are …More

I had an appointment for 7am. They let me in at 6:55am. I was there for soft locs. I left at 12 noon. She left my hair and completed 7 other people and I’m still there. When I got home, I looked in the mirror and noticed that pieces are already unraveling. I call they tell me to come back in. We’ll, I can’t come back in I’m getting ready to leave for my vacation. They ask for pictures and I send them. I made an appointment to go back when I return. The more I thought about it the more upset I became. 5 hours and $180 for this mess. So I asked for a refund and they say they don’t give refunds. I asked for someone to call me and they did not. Let’s hope they fix it when I return. If not they don’t have to worry because I won’t be back. So much for good, honest people.

Critical: Professionalism, Quality, ValueI heard this place is very unprofessional. They commented on a previous review with 5 paragraphs worth of gibberish. Nothing in their response, addressed the issue. Through word of mouth I heard this lady went to the salon, got her hair done and within the hour everything unraveled. I will not consider this salon in the future. Poor customer service and poor quality worth of work. They get mad when you leave a bad review, and take it out on the customer when you try to come back to get their hair fixed. They charge customers to get their hair fixed after complaint and leaving a review.Also, I was notified most of the people working here “DO NOT have their cosmetology license”. Beware !!!!!!! Poor service ‼️‼️‼️‼️‼️(Response below is more gibberish. Complaints are never addressed. Will be filing complaint with the BBB as well, for poor practices and terrible customer service. Company accuses customers of malicious intent when they speak up to complain about horrific services.)I heard this place is very unprofessional. They commented on a previous review with 5 paragraphs worth of gibberish. Nothing in their response, addressed the issue. Through word of mouth I heard this lady went to the salon, got her hair …More

I heard this place is very unprofessional. They commented on a previous review with 5 paragraphs worth of gibberish. Nothing in their response, addressed the issue. Through word of mouth I heard this lady went to the salon, got her hair done and within the hour everything unraveled. I will not consider this salon in the future. Poor customer service and poor quality worth of work. They get mad when you leave a bad review, and take it out on the customer when you try to come back to get their hair fixed. They charge customers to get their hair fixed after complaint and leaving a review.

Critical: Professionalism, Punctuality, ValueThis is the second time i have received a service from the salon. After both services were completed the owner made some reason why the prices had to be raised. I first time it was uncharged 25 because of leave in conditioner in my hair ( wash out leave in conditioner). My second appointment was a touch up for my knotless braids, before the appointment i confirmed the prices and at the beginning of the appointment i confirmed the price. After my hair was done i was told that i had to pay $10 more because she opened an additional pack of hair.Great work, But will change price at the end of appointmentThis is the second time i have received a service from the salon. After both services were completed the owner made some reason why the prices had to be raised. I first time it was uncharged 25 because of leave in conditioner in my hair ( …More

This is the second time i have received a service from the salon. After both services were completed the owner made some reason why the prices had to be raised. I first time it was uncharged 25 because of leave in conditioner in my hair ( wash out leave in conditioner). My second appointment was a touch up for my knotless braids, before the appointment i confirmed the prices and at the beginning of the appointment i confirmed the price. After my hair was done i was told that i had to pay $10 more because she opened an additional pack of hair.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueMy first week here after moving from Philly and I absolutely LOVE my crochet passion twists. They are neat, tight and look beautiful. Sara started them and the other young lady Evelyn finished them. They did an amazing job and I left feeling better than I walked in. Well worth the money and I saved about $100. Thanks ladies. I will be back. I love my passion twists.Service: Hair extensionsMy first week here after moving from Philly and I absolutely LOVE my crochet passion twists. They are neat, tight and look beautiful. Sara started them and the other young lady Evelyn finished them. They did an amazing job and I left …More

My first week here after moving from Philly and I absolutely LOVE my crochet passion twists. They are neat, tight and look beautiful. Sara started them and the other young lady Evelyn finished them. They did an amazing job and I left feeling better than I walked in. Well worth the money and I saved about $100. Thanks ladies. I will be back. I love my passion twists.