TRU TAN

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueHeather was super knowledgeable and quick at setting up my new membership. She provided a stress-free experience and is always trying to help customers look and feel their best. The salon is clean, has an excellent parking lot.Service: Tanning

Heather was super knowledgeable and quick at setting up my new membership. She provided a stress-free experience and is always trying to help customers look and feel their best. The salon is clean, has an excellent parking lot. Tanning

Critical: Cleanliness, Punctuality, Quality, ValueThis place is a joke. I have tanned here for several years and there is always some issue with the beds or the system or no one there to work to open the door for paying customers to actually use their tanning memberships. This place needs new management! I feel bad for the girls working having to deal with all the non-stop issues going on. Went in last week and only two beds were working and the girl working had to drive in from Tyler because no-one else wanted to work. This place is a direct reflection of the leadership.This place is a joke. I have tanned here for several years and there is always some issue with the beds or the system or no one there to work to open the door for paying customers to actually use their tanning memberships. This place needs …More

This place is a joke. I have tanned here for several years and there is always some issue with the beds or the system or no one there to work to open the door for paying customers to actually use their tanning memberships. This place needs new management! I feel bad for the girls working having to deal with all the non-stop issues going on. Went in last week and only two beds were working and the girl working had to drive in from Tyler because no-one else wanted to work. This place is a direct reflection of the leadership.

Positive: CleanlinessVery clean place, best tanning bed I’ve ever used!! Got super dark after only two times. Jayce at the front was so sweet and very helpful! Definitely recommend tanning here.Service: Tanning

Very clean place, best tanning bed I’ve ever used!! Got super dark after only two times. Jayce at the front was so sweet and very helpful! Definitely recommend tanning here. Tanning

Critical: Professionalism, QualityOn June 10, 2020, I attempted to purchase a 1 month tan membership at the Greenville Tru Tan location. The girl at the front desk was absolutely horrible. She had no idea what she was doing. First, she charged my membership to another person’s account. When she realized her mistake, she tried repeatedly to contact her boss, who simply ignored her pleas for help. An hour later, (yes, I stood there for an hour) her boss finally contacted her and walked her through deleting the wrong account and creating an account for me. Much to my surprise, she charged my credit card again. So, at this point I have been charged for 2 months of tans instead of just one. I have wasted numerous hours of my time calling the manager in an attempt to collect my refund. The manager repeatedly ignores my calls. On June 15, 2020, a week after the incident, I got an email from “John” saying he would get the problem taken care of right away. We are now 2 weeks out with no refund, credit or communication from John or anyone else affiliated with Tru Tan. Shame on you Tru Tan for not valuing your costumers enough to at the very minimum communicate with them, and especially for failing to train your employees sufficiently and provide them help when needed. I will be reporting this company to the Better Business Bureau.On June 10, 2020, I attempted to purchase a 1 month tan membership at the Greenville Tru Tan location. The girl at the front desk was absolutely horrible. She had no idea what she was doing. First, she charged my membership to another …More

On June 10, 2020, I attempted to purchase a 1 month tan membership at the Greenville Tru Tan location. The girl at the front desk was absolutely horrible. She had no idea what she was doing. First, she charged my membership to another person’s account. When she realized her mistake, she tried repeatedly to contact her boss, who simply ignored her pleas for help. An hour later, (yes, I stood there for an hour) her boss finally contacted her and walked her through deleting the wrong account and creating an account for me. Much to my surprise, she charged my credit card again. So, at this point I have been charged for 2 months of tans instead of just one. I have wasted numerous hours of my time calling the manager in an attempt to collect my refund. The manager repeatedly ignores my calls. On June 15, 2020, a week after the incident, I got an email from “John” saying he would get the problem taken care of right away. We are now 2 weeks out with no refund, credit or communication from John or anyone else affiliated with Tru Tan. Shame on you Tru Tan for not valuing your costumers enough to at the very minimum communicate with them, and especially for failing to train your employees sufficiently and provide them help when needed. I will be reporting this company to the Better Business Bureau.

Critical: Cleanliness, Professionalism, Quality, ValuePoor customer service from mangers. Dirty, no toilet paper and paper towels, no soap. I stopped using this place . O couldn’t get mangers owners DM to call me back. Filled complaint with everyone. Health department, stuff doesn’t work here. Run a way.

Poor customer service from mangers. Dirty, no toilet paper and paper towels, no soap. I stopped using this place . O couldn’t get mangers owners DM to call me back. Filled complaint with everyone. Health department, stuff doesn’t work here. Run a way.