Tropical Tann

Critical: ProfessionalismI usually enjoy tanning here because it is one of the only places in the area with semi new equipment. I haven’t had a problem here until today when the facial tanning lights were flashing and flickering during the first minute of my session. I tried to manually turn off the switch in the bed for these lights and turn it back on again. I had no luck so I shut them off to reduce hazard and mentioned it after my session so I could be compensated for the malfunction. Shauna, the woman working today told me that there is a switch for the lights and it was probably off. So I clarified that I had tried to turn it on and off during my session and it did not work and actually scared me because of the flickering and she told me that she would look at It but there was nothing she could do. She told me that I actually should have come out during my tanning session and switched beds. And that I did not have to use my full session if the lights weren’t working. This would have required quickly getting out of the bed while my tanning lotion has just been applied and getting dressed to seek an attendant mid-session before my timer runs out, which in my experience is extremely odd to expect of your customers. But she stated there was no way for her to compensate me and there wouldn’t be an owner there until after the weekend. I was really surprised by the customer service at this point and told her I wasn’t trying to cause a problem, i love coming here but just wasn’t able to tan my face because of the malfunction. She told me there was really nothing she could do. So I asked if she would have an owner call me. She said she would mention it, but nobody would be calling me other than her because she runs both locations and she can’t call an owner, only send an email. She then brought me into the room to show me the lights were working after she turned the switch back on. I’m not sure if this was to insinuate that I didn’t actually have a malfunction in my tanning bed or that she’s refusing to recognize a possible hazard. Either way, very hostile customer service experience and extremely negligent to tanning safety. If your facial lights don’t work in the bed, just quickly throw all your clothes back on over your tan lotion and before your timer runs out, find an attendant and quickly show them the problem. Otherwise, you’ll likely be treated like I was today.I usually enjoy tanning here because it is one of the only places in the area with semi new equipment. I haven’t had a problem here until today when the facial tanning lights were flashing and flickering during the first minute of my …More

I usually enjoy tanning here because it is one of the only places in the area with semi new equipment. I haven’t had a problem here until today when the facial tanning lights were flashing and flickering during the first minute of my session. I tried to manually turn off the switch in the bed for these lights and turn it back on again. I had no luck so I shut them off to reduce hazard and mentioned it after my session so I could be compensated for the malfunction. Shauna, the woman working today told me that there is a switch for the lights and it was probably off. So I clarified that I had tried to turn it on and off during my session and it did not work and actually scared me because of the flickering and she told me that she would look at It but there was nothing she could do. She told me that I actually should have come out during my tanning session and switched beds. And that I did not have to use my full session if the lights weren’t working. This would have required quickly getting out of the bed while my tanning lotion has just been applied and getting dressed to seek an attendant mid-session before my timer runs out, which in my experience is extremely odd to expect of your customers. But she stated there was no way for her to compensate me and there wouldn’t be an owner there until after the weekend. I was really surprised by the customer service at this point and told her I wasn’t trying to cause a problem, i love coming here but just wasn’t able to tan my face because of the malfunction. She told me there was really nothing she could do. So I asked if she would have an owner call me. She said she would mention it, but nobody would be calling me other than her because she runs both locations and she can’t call an owner, only send an email. She then brought me into the room to show me the lights were working after she turned the switch back on. I’m not sure if this was to insinuate that I didn’t actually have a malfunction in my tanning bed or that she’s refusing to recognize a possible hazard. Either way, very hostile customer service experience and extremely negligent to tanning safety. If your facial lights don’t work in the bed, just quickly throw all your clothes back on over your tan lotion and before your timer runs out, find an attendant and quickly show them the problem. Otherwise, you’ll likely be treated like I was today.