Tropical Tan

Critical: PunctualitySummary:I spent $120 and received one nice tan… Unfortunately it was not when I needed it.Long review:Beyond frustrated… A month ago, I purchased a package of spray tans so that I could try out the options before my upcoming beach vacation. I flew out yesterday devoid of any tan whatsoever.First let me review the specific tan options.Versa* – After watching several videos I decided to try the Versa first. I am very fair skinned so the technician recommended the level 2 tan. She walked me through the process and was very nice. I did not shower until the following morning as recommended, but did not really see any results. My family kept laughing about my “tan.”Mystic – Next, I did the Mystic… I believe I did the level 2 with an accelerator. I called to confirm, but apparently they do not keep track of what they use. This actually worked for me and the process is a little easier. The bottom of my feet looked really bad and I had a little on my wrist, but I just bought some tan remover from Ulta and worked to remove it. The tan was nice and seemed to fade evenly.Obviously, the Mystic is my fave.The reason that I have given a one star review is that I had purchased the package to try the tans for my vacation… I called last week to schedule a Mystic appointment for Tuesday evening, as I would be flying out the next day. They said their machine was broken, but they were waiting on a part and thought it should be fixed in time. They suggested I call back and check on the status of the machine. I kept calling back and being reassured that the machine should be fixed. The machine was not fixed in time.I understand these things happen, but I still needed a tan before the beach. I asked for a refund for the unused portion of my package so that I could go elsewhere to get a tan before my trip. The staff said they would contact the owner regarding the situation. The owner refused to give any sort of refund citing it was not their policy. I was not asking for them to change their policy. The machine was broken and I needed to be able to go elsewhere.I am now in Houston and leave for Cancun this evening. I must now try to get a spray tan last minute and dish out more money for a service that I have already paid for elsewhere.*I have since talked with other tan technicians and they have never heard of the Versa not giving a tan. They believe perhaps that machine was not working properly at the time.Summary:I spent $120 and received one nice tan… Unfortunately it was not when I needed …More

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