Totally Tan & Spa – Bloomington

Positive: Cleanliness, Professionalism, Quality, ValueI have to give props to this location so much! The staff working here are so wonderful and make me feel so welcomed when I come in to tan! I am not an outdoors type of person and getting out in the sun is not my thing so my vitamin d is very low. I come here to tan to get boost my vitamin d and it helps with my S.A.D. that I deal with especially in the coming fall and winter months! Give it a try! They’ll treat you great here!! Also, it’s always so clean in here!Service: TanningI have to give props to this location so much! The staff working here are so wonderful and make me feel so welcomed when I come in to tan! I am not an outdoors type of person and getting out in the sun is not my thing so my vitamin d is …More

I have to give props to this location so much! The staff working here are so wonderful and make me feel so welcomed when I come in to tan! I am not an outdoors type of person and getting out in the sun is not my thing so my vitamin d is very low. I come here to tan to get boost my vitamin d and it helps with my S.A.D. that I deal with especially in the coming fall and winter months! Give it a try! They’ll treat you great here!! Also, it’s always so clean in here!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueA very welcoming group of workers. Informative, helpful, and kind. Due to their knowledge and helpfulness i have successfully been able to keep my skin healthy and happy throughout this brutally cold and dry winter. I recommended this salon to many of my friends and family.Service: Tanning

A very welcoming group of workers. Informative, helpful, and kind. Due to their knowledge and helpfulness i have successfully been able to keep my skin healthy and happy throughout this brutally cold and dry winter. I recommended this salon to many of my friends and family. Tanning

Critical: Quality, ValueA year ago, I had a membership. Because of a new job & never getting home to Minnesota I went from months of freezing my account to having to end up cancelling my membership. I was in Minnesota for a couple of months after Covid started. Since I knew that I’d be back to work eventually & away from Minnesota, starting another membership would’ve been silly. During this time home, I was able to get a deep tan (naturally) while on vacation. I wanted to maintain it a bit longer, so I stopped in to the St Anthony location & paid $40-something for a uv tanning session. The bed had issues turning off and on again three different times during that session. I didn’t sweat either. There was absolutely NO change to my white tan lines from vacation; still comparably white next to my already tanned areas. I called and left a message for customer service and emailed customer service. A week later I emailed again and someone finally replied and gave me points toward a tan(??). Thought I’d try again but this time at my regular old spot: Bloomington. Yes, I was of course recommended another membership, but explained I’d only be able to use it roughly three times a year to which she tried to sell me the “freezing” idea. I didn’t sign up. Doing so would’ve been completely wasteful. Instead, I used my refunded credits from the last bad session and paid out of pocket for the remainder of the session I wanted. I wanted a stronger uv bed so I could at least get something out of it for what it costs. I explained that I tan easily and of course, visually, you could see that I was already tanned/except for those tan lines previously mentioned. She recommended 5 out of the max time of 12 mins. I wanted the full time but was guilted into a lesser time. I settled for 7 mins. Once again… Nothing. I did sweat a little this time, but even my tan marks are unchanged (again). It was funny, as I was leaving, the associate said “oh, got some color in your face”. When I got in the car & looked in the mirror there was no change lol it was the color I came in with. I’m done trying to fight for quality from Totally Tan. It just costs too much for nothing. I don’t doubt that this dishonest practice is intentional. Guys, this is not good business. This is not a good way to get members back. It’s just unethical. For the record, both sessions I applied an expensive, high-quality intensifier that has worked beautifully for the 5 years I’ve been buying and using it. Also note that my experience while I WAS a member was great.Update: Just read the response from the owner. She disregarded EVERYTHING I explained above. I RECEIVED ABSOLUTELY NO COLOR TO MY WHITE SKIN WITHIN MY WHITE TAN LINES NOR DID I GET MORE COLOR ON MY ALREADY TANNED AREAS. THIS HAPPENED NOT ONE TIME, BUT TWICE & AT TWO OF YOUR LOCATIONS. Now to address the sweating. Did you really not understand what I meant when I said I didn’t sweat at all in one of the machines?? I can’t believe I have to explain this to a sunbed company owner…Maybe you’ve never been in a sunbed before? You sweat. Sweat is ALWAYS produced somewhere on your body at least towards the end of your tanning bed session. I refuse to explain to a sunbed company owner the simple science behind this; you’re going to have to Google that one yourself. THE LAST TWO BEDS I USED DID NOT WORK AT ALL. Why? I have ideas as to why. I updated my review because I was very offended that you blew me off in your response. You also made yourself seem like you have a great attitude in an attempt to get readers to assume I’m the one who’s dilusional. Your fake ‘we screwed you out of 40$, but “Happy Thursday” comment was passively, but still transparently cold-hearted. Your practices are fake and dishonest. I had to more or less hunt down your customer service for over a week of no call back or email response to get “refunded” (points TOWARDS another session-you would’ve refunded me my money if you were honest). No need to respond again. You’re a dirty business owner. *Reporting to BBB. I deserve and expect a refund.A year ago, I had a membership. Because of a new job & never getting home to Minnesota I went from months of freezing my account to having to end up cancelling my membership. I was in Minnesota for a couple of months after Covid started. …More

A year ago, I had a membership. Because of a new job & never getting home to Minnesota I went from months of freezing my account to having to end up cancelling my membership. I was in Minnesota for a couple of months after Covid started. Since I knew that I’d be back to work eventually & away from Minnesota, starting another membership would’ve been silly. During this time home, I was able to get a deep tan (naturally) while on vacation. I wanted to maintain it a bit longer, so I stopped in to the St Anthony location & paid $40-something for a uv tanning session. The bed had issues turning off and on again three different times during that session. I didn’t sweat either. There was absolutely NO change to my white tan lines from vacation; still comparably white next to my already tanned areas. I called and left a message for customer service and emailed customer service. A week later I emailed again and someone finally replied and gave me points toward a tan(??). Thought I’d try again but this time at my regular old spot: Bloomington. Yes, I was of course recommended another membership, but explained I’d only be able to use it roughly three times a year to which she tried to sell me the “freezing” idea. I didn’t sign up. Doing so would’ve been completely wasteful. Instead, I used my refunded credits from the last bad session and paid out of pocket for the remainder of the session I wanted. I wanted a stronger uv bed so I could at least get something out of it for what it costs. I explained that I tan easily and of course, visually, you could see that I was already tanned/except for those tan lines previously mentioned. She recommended 5 out of the max time of 12 mins. I wanted the full time but was guilted into a lesser time. I settled for 7 mins. Once again… Nothing. I did sweat a little this time, but even my tan marks are unchanged (again). It was funny, as I was leaving, the associate said “oh, got some color in your face”. When I got in the car & looked in the mirror there was no change lol it was the color I came in with. I’m done trying to fight for quality from Totally Tan. It just costs too much for nothing. I don’t doubt that this dishonest practice is intentional. Guys, this is not good business. This is not a good way to get members back. It’s just unethical. For the record, both sessions I applied an expensive, high-quality intensifier that has worked beautifully for the 5 years I’ve been buying and using it. Also note that my experience while I WAS a member was great.