Tori Nicole Salon

Critical: Professionalism, QualityI had an appointment scheduled. I had finished the quarantine period of a Covid exposure and it was past the CDC guidelines. 5 days isolation, 5 days masked. I was vaccinated and booster shot. I let her know that it was past the required isolation period and I had no symptoms for my appointment. I told her so she knew why I was going to be wearing a mask. She then sent me a text 5 minutes before my appointment as I was waiting in the parking lot that she has health issues and can’t risk seeing me even though I was done with the quarantine period. She let a $150 certificate my friend purchased for me expire and refused to respond to my messages to reschedule with it or give it back. Her policy states a 24 hour cancellation policy for no shows. I was there and was denied service or being refunded. It’s sad because I had heard great things and would be a reoccurring client.Service: Eyelash extensionsI had an appointment scheduled. I had finished the quarantine period of a Covid exposure and it was past the CDC guidelines. 5 days isolation, 5 days masked. I was vaccinated and booster shot. I let her know that it was past the required …More

I had an appointment scheduled. I had finished the quarantine period of a Covid exposure and it was past the CDC guidelines. 5 days isolation, 5 days masked. I was vaccinated and booster shot. I let her know that it was past the required isolation period and I had no symptoms for my appointment. I told her so she knew why I was going to be wearing a mask. She then sent me a text 5 minutes before my appointment as I was waiting in the parking lot that she has health issues and can’t risk seeing me even though I was done with the quarantine period. She let a $150 certificate my friend purchased for me expire and refused to respond to my messages to reschedule with it or give it back. Her policy states a 24 hour cancellation policy for no shows. I was there and was denied service or being refunded. It’s sad because I had heard great things and would be a reoccurring client.

Critical: Professionalism, PunctualityShe is good at her profession, but she is also very good at ghosting people, canceling your appointment and always runs late, but doesnt want you to be late or cancel or she’ll charge you. Very bad at communicating, or answering messages.I read where she has done this to others as well.Service: Eyelash extensions

She is good at her profession, but she is also very good at ghosting people, canceling your appointment and always runs late, but doesnt want you to be late or cancel or she’ll charge you. Very bad at communicating, or answering messages.I read where she has done this to others as well. Eyelash extensions