TopCoat Nail Bar

Critical: Professionalism, Quality, ValueI went to there nail shop on Monday for a full set and pedicure this is how it look now I asked could I get them repainted the last said my nails was dirty and it was not their fault it’s the color I choose then I asked could I just get a refund and never come back I was told that the manager was out of town to come back Thursday and they will see if I can get a refund mind you I paid 49 dollars for m’y nails and 57 dollars fir my pedicure what a wasteServices: Acrylic nails, PedicureI went to there nail shop on Monday for a full set and pedicure this is how it look now I asked could I get them repainted the last said my nails was dirty and it was not their fault it’s the color I choose then I asked could I just get a …More

I went to there nail shop on Monday for a full set and pedicure this is how it look now I asked could I get them repainted the last said my nails was dirty and it was not their fault it’s the color I choose then I asked could I just get a refund and never come back I was told that the manager was out of town to come back Thursday and they will see if I can get a refund mind you I paid 49 dollars for m’y nails and 57 dollars fir my pedicure what a waste

Critical: Professionalism, QualitySo this was second experience with topcoat, my first experience was amazing, I got the orange mango pedicure about a week and a half ago and they did a wonderful job. I decided to let them have a chance to dip my nails as well when I normally go to another place on the West Bank. I personally like my dip thin, and I have a certain expectation of how they should be done and look more so if I’m going to spend $17 more dollars then I normally would at the place I normally go too. Well the guy doing them, I’m unsure of his name started to do them very thick, I told him from the beginning I like them very thin and I’m used to them looking almost like glass they are so perfect. Well I asked him to thin them out and he did, but they weren’t even. Some spots are thicker then others, it’s not smooth at all also the towel touched my hand when he moved it and dust particles got in the nail. He seen it and just kind of pushed it off and added another coat of clear which didn’t fix it. The guy left and didn’t come back, and the cashier checked me out. I didn’t say anything because I really don’t like to complain but once I got home my mom seen them and called and complained. She asked if we can just get a store credit since we love their pedicures but they said no to come get my money. Well when I went back I showed him the swirls and dust and how uneven it was and I was told “Well you should’ve said something before you left and not have your mother call and fuss at me.” I told them I don’t like to complain and get people in trouble but my mother was very disappointed in how terrible the nails came out. He then told me “Since we can’t make you happy go back to the place on the West Bank and we can no longer offer you any services since you can’t be happy.” I took my money and left. That is not how you treat a customer, more so when I loved the first experience and didn’t think the second was up to par. Very unprofessional way to handle this, didn’t offer to fix it and told me basically I’m not allowed back.So this was second experience with topcoat, my first experience was amazing, I got the orange mango pedicure about a week and a half ago and they did a wonderful job. I decided to let them have a chance to dip my nails as well when I …More

So this was second experience with topcoat, my first experience was amazing, I got the orange mango pedicure about a week and a half ago and they did a wonderful job. I decided to let them have a chance to dip my nails as well when I normally go to another place on the West Bank. I personally like my dip thin, and I have a certain expectation of how they should be done and look more so if I’m going to spend $17 more dollars then I normally would at the place I normally go too. Well the guy doing them, I’m unsure of his name started to do them very thick, I told him from the beginning I like them very thin and I’m used to them looking almost like glass they are so perfect. Well I asked him to thin them out and he did, but they weren’t even. Some spots are thicker then others, it’s not smooth at all also the towel touched my hand when he moved it and dust particles got in the nail. He seen it and just kind of pushed it off and added another coat of clear which didn’t fix it. The guy left and didn’t come back, and the cashier checked me out. I didn’t say anything because I really don’t like to complain but once I got home my mom seen them and called and complained. She asked if we can just get a store credit since we love their pedicures but they said no to come get my money. Well when I went back I showed him the swirls and dust and how uneven it was and I was told “Well you should’ve said something before you left and not have your mother call and fuss at me.” I told them I don’t like to complain and get people in trouble but my mother was very disappointed in how terrible the nails came out. He then told me “Since we can’t make you happy go back to the place on the West Bank and we can no longer offer you any services since you can’t be happy.” I took my money and left. That is not how you treat a customer, more so when I loved the first experience and didn’t think the second was up to par. Very unprofessional way to handle this, didn’t offer to fix it and told me basically I’m not allowed back.

Critical: ProfessionalismTried to do a walk in appointment for a full set. There was only one customer in the salon. Was told there was no availability. I could understand if there were several customers. Not sure how they stay in business.

Tried to do a walk in appointment for a full set. There was only one customer in the salon. Was told there was no availability. I could understand if there were several customers. Not sure how they stay in business.