Tina’s Nails and Spa

Critical: ProfessionalismI first started coming to Tina’s Nails in late February of 2020 when I had to attend a funeral in San Diego and my regular manicurist was on vacation. Tina did a nice job on my gel manicure. Several months later I scheduled a pedicure with Kim who (while outside due to COVID) did a great job. Initially they were very gracious and the service was nice. Over time, the service and their gracious disposition change. One time in particular I scheduled a 3 p.m. pedicure with Kim, yet when I arrived she was with another client. And when I asked how long she would be, I was informed 15 minutes. It took another 35 minutes. I wasn’t pleased about the 35 minute wait, but I let it go. I wasn’t offered any discount or anything, but Kim thanked me for waiting. Since the quality of Kim’s work was good, I continued to schedule with her occasionally, but a few months ago, she was sloppy with the polish and when I brought it to her attention, she abruptly removed the polish from one of my big toes and seemed to have an attitude. I figured maybe she was having a bad day. But this past week I scheduled a pedicure with Kim and while she was cutting my toenails, she only slightly buffed the top of the toenails and there was a LOT of excess ‘crud’ on the nail base. So I asked her to buff down some more and she got mad and said ‘you don’t come back to me again, I never do your pedicure again!’ I was so surprised that I didn’t even respond. Upon her finishing the pedicure… she thanked me as if nothing happened. I just sat there in silence waiting for my nails to dry. I believe Tina sensed something as her look towards me suggested kindness and concern. I paid Tina for the pedicure and tipped 20% and when I was leaving I asked Kim if I could speak to her.. she approached me at the door and made some excuse about me not liking her work and that I never tipped (which is NOT true as I always tip 20%). Rather than continue to engage her, I just left. I was appalled. Since when is it an insult to request your nails be buffed down more or that a messy polish job be corrected?I first started coming to Tina’s Nails in late February of 2020 when I had to attend a funeral in San Diego and my regular manicurist was on vacation. Tina did a nice job on my gel manicure. Several months later I scheduled a pedicure …More

I first started coming to Tina’s Nails in late February of 2020 when I had to attend a funeral in San Diego and my regular manicurist was on vacation. Tina did a nice job on my gel manicure. Several months later I scheduled a pedicure with Kim who (while outside due to COVID) did a great job. Initially they were very gracious and the service was nice. Over time, the service and their gracious disposition change. One time in particular I scheduled a 3 p.m. pedicure with Kim, yet when I arrived she was with another client. And when I asked how long she would be, I was informed 15 minutes. It took another 35 minutes. I wasn’t pleased about the 35 minute wait, but I let it go. I wasn’t offered any discount or anything, but Kim thanked me for waiting. Since the quality of Kim’s work was good, I continued to schedule with her occasionally, but a few months ago, she was sloppy with the polish and when I brought it to her attention, she abruptly removed the polish from one of my big toes and seemed to have an attitude. I figured maybe she was having a bad day. But this past week I scheduled a pedicure with Kim and while she was cutting my toenails, she only slightly buffed the top of the toenails and there was a LOT of excess ‘crud’ on the nail base. So I asked her to buff down some more and she got mad and said ‘you don’t come back to me again, I never do your pedicure again!’ I was so surprised that I didn’t even respond. Upon her finishing the pedicure… she thanked me as if nothing happened. I just sat there in silence waiting for my nails to dry. I believe Tina sensed something as her look towards me suggested kindness and concern. I paid Tina for the pedicure and tipped 20% and when I was leaving I asked Kim if I could speak to her.. she approached me at the door and made some excuse about me not liking her work and that I never tipped (which is NOT true as I always tip 20%). Rather than continue to engage her, I just left. I was appalled. Since when is it an insult to request your nails be buffed down more or that a messy polish job be corrected?