The Ultimate Tan

Critical: Professionalism, Punctuality, QualityStood there for a half hour (when they were dead quiet) to be told by the person at the desk that I would only be allowed to tan for 2 minutes (!!!) because I am “not a member” and “because of my skin type.” Um, I’m very dark complected and have never burned in my life, and she could have told me that before she charged me $16, which of course will take several business days to be refunded. I was traveling for work and just walked to do a drop in, like I’ve done at a ton of other places. It has never been a problem anywhere but here, and I’m sorry, but who in their right mind thinks charging $16 for TWO minutes is even remotely reasonable?! Stay away from this place!!!!Service: TanningStood there for a half hour (when they were dead quiet) to be told by the person at the desk that I would only be allowed to tan for 2 minutes (!!!) because I am “not a member” and “because of my skin type.” Um, I’m very dark complected and …More

Stood there for a half hour (when they were dead quiet) to be told by the person at the desk that I would only be allowed to tan for 2 minutes (!!!) because I am “not a member” and “because of my skin type.” Um, I’m very dark complected and have never burned in my life, and she could have told me that before she charged me $16, which of course will take several business days to be refunded. I was traveling for work and just walked to do a drop in, like I’ve done at a ton of other places. It has never been a problem anywhere but here, and I’m sorry, but who in their right mind thinks charging $16 for TWO minutes is even remotely reasonable?! Stay away from this place!!!!

Critical: Professionalism, Quality, ValueThis is literally a TERRIBLE excuse for a tanning salon. I went here last week for a spray tan, I told the lady at the counter 3 different times I wanted a bronze coat, not the clear coat. When my spray tan was finished, I noticed I had no color change at all. 24 hours passed still with no color change, so I called the salon and they agreed to give me a courtesy tan because their new employee messed up my tan. I went in today for my courtesy tan, not only did the want me to pay for the tan maximizer, but they also wanted me to pay for the tan extender. After I clearly told them I shouldn’t have to pay for the extras, I went ahead and did so. After the front desk lady didn’t want to help me, I told her I wanted a full refund and would like to speak to a manager. She rudely told me there wasn’t one available and they don’t allow refunds. I told her to cancel my tan and I’m going back down the road to Classic Tan. Being a store manager myself, you always try to do the best for your customers. Ultimate Tan is a TERRIBLE EXCUSE for a business with outdated beds and machines. I will make sure I don’t recommend them to my friends.This is literally a TERRIBLE excuse for a tanning salon. I went here last week for a spray tan, I told the lady at the counter 3 different times I wanted a bronze coat, not the clear coat. When my spray tan was finished, I noticed I had no …More

This is literally a TERRIBLE excuse for a tanning salon. I went here last week for a spray tan, I told the lady at the counter 3 different times I wanted a bronze coat, not the clear coat. When my spray tan was finished, I noticed I had no color change at all. 24 hours passed still with no color change, so I called the salon and they agreed to give me a courtesy tan because their new employee messed up my tan. I went in today for my courtesy tan, not only did the want me to pay for the tan maximizer, but they also wanted me to pay for the tan extender. After I clearly told them I shouldn’t have to pay for the extras, I went ahead and did so. After the front desk lady didn’t want to help me, I told her I wanted a full refund and would like to speak to a manager. She rudely told me there wasn’t one available and they don’t allow refunds. I told her to cancel my tan and I’m going back down the road to Classic Tan. Being a store manager myself, you always try to do the best for your customers. Ultimate Tan is a TERRIBLE EXCUSE for a business with outdated beds and machines. I will make sure I don’t recommend them to my friends.