The U.P. Hair Company

Critical: Professionalism, Quality, ValueI went to the UP hair company about a month ago. I decided to try here because I thought I would treat myself and finally spend the money to get a haircut and my roots touched up. I have a stylist back at home that is usually the only person I trust with my hair, however I was unable to travel home with my school and work schedule. I don’t even know the name of the stylist that I got scheduled with as she did not introduce herself. I will say she was nice and she said she has been doing hair for over 30 years. However, she completely butchered my hair. I wanted face framing layers and layers all over and she cut literal tiers into my hair. I have never had a bad haircut in my life but I was so upset when I got home and dried my hair to actually see how it turned out (I did not notice until I got home). Everybody that saw my hair was shocked that a professional stylist could mess up someone’s hair to that extent. The color was extremely blotchy too but that was the least of my worries. I sent the salon pictures of my hair over Facebook and a very nice and understanding explanation of how I was upset with my hair and was wondering if they do any refunds. They asked for my number and they did call me and left a message when I couldn’t answer because I was in class (the owner said I could make an appointment to get it fixed, but I am sure they would understand that if they were in the same situation that they would be uncomfortable with trusting someone with their hair after this). I called them back multiple days in a row and the owner was unable to talk to me every one of those days. Still then I was understanding as it was not her fault that our schedules overlapped. I then messaged them on Facebook again to ask if they could simply message or text me, since they were unable to talk directly, or even just leave me a voicemail answering my question about a refund. Someone replied and said they would tell the owner. This was atleast two weeks ago now and I haven’t heard from them since. I’ve worked at a salon for over 5 years and I cannot believe that this place would leave clients hanging after a bad experience. I am just appalled because I know that this has happened to atleast four classmates and multiple people under the reviews when they went to this salon. This is a situation that needs to be addressed and cannot keep happening to clients who put their trust in you with their hair. I am definitely not one to be confrontational or leave bad reviews, but I think that this has happened to way too many people by this point. I am just happy my hometown stylist was happy to fix it for me!Services: Haircut, Hair highlightingI went to the UP hair company about a month ago. I decided to try here because I thought I would treat myself and finally spend the money to get a haircut and my roots touched up. I have a stylist back at home that is usually the only …More

I went to the UP hair company about a month ago. I decided to try here because I thought I would treat myself and finally spend the money to get a haircut and my roots touched up. I have a stylist back at home that is usually the only person I trust with my hair, however I was unable to travel home with my school and work schedule. I don’t even know the name of the stylist that I got scheduled with as she did not introduce herself. I will say she was nice and she said she has been doing hair for over 30 years. However, she completely butchered my hair. I wanted face framing layers and layers all over and she cut literal tiers into my hair. I have never had a bad haircut in my life but I was so upset when I got home and dried my hair to actually see how it turned out (I did not notice until I got home). Everybody that saw my hair was shocked that a professional stylist could mess up someone’s hair to that extent. The color was extremely blotchy too but that was the least of my worries. I sent the salon pictures of my hair over Facebook and a very nice and understanding explanation of how I was upset with my hair and was wondering if they do any refunds. They asked for my number and they did call me and left a message when I couldn’t answer because I was in class (the owner said I could make an appointment to get it fixed, but I am sure they would understand that if they were in the same situation that they would be uncomfortable with trusting someone with their hair after this). I called them back multiple days in a row and the owner was unable to talk to me every one of those days. Still then I was understanding as it was not her fault that our schedules overlapped. I then messaged them on Facebook again to ask if they could simply message or text me, since they were unable to talk directly, or even just leave me a voicemail answering my question about a refund. Someone replied and said they would tell the owner. This was atleast two weeks ago now and I haven’t heard from them since. I’ve worked at a salon for over 5 years and I cannot believe that this place would leave clients hanging after a bad experience. I am just appalled because I know that this has happened to atleast four classmates and multiple people under the reviews when they went to this salon. This is a situation that needs to be addressed and cannot keep happening to clients who put their trust in you with their hair. I am definitely not one to be confrontational or leave bad reviews, but I think that this has happened to way too many people by this point. I am just happy my hometown stylist was happy to fix it for me!

Positive: Professionalism, Punctuality, Quality, ValueNewish to town and have gone to two other salons in town and was never stoked on my hair, or the price tag that came with it. The U.P Hair company totally just won me over for a customer, Chelly was my stylists and she was super personable and did an amazing cut and color. My normally thin/fine hair looks and feels voluminous and the price was more than reasonable. Very happy and highly recommend!Services: Hairstyling, Hair coloringNewish to town and have gone to two other salons in town and was never stoked on my hair, or the price tag that came with it. The U.P Hair company totally just won me over for a customer, Chelly was my stylists and she was super personable …More

Newish to town and have gone to two other salons in town and was never stoked on my hair, or the price tag that came with it. The U.P Hair company totally just won me over for a customer, Chelly was my stylists and she was super personable and did an amazing cut and color. My normally thin/fine hair looks and feels voluminous and the price was more than reasonable. Very happy and highly recommend!

Positive: Cleanliness, Punctuality, QualityThe U.P. Hair Co did not disappoint. I was very impressed by their wonderful service. I arrived a little bit early and the stylist was ready for me. They offered me a complimentary beverage. I hate that I don’t remember my stylist’s name, but she was so kind and cut/styled my hair exactly how I envisioned. Thank you!Service: Hairstyling

The U.P. Hair Co did not disappoint. I was very impressed by their wonderful service. I arrived a little bit early and the stylist was ready for me. They offered me a complimentary beverage. I hate that I don’t remember my stylist’s name, but she was so kind and cut/styled my hair exactly how I envisioned. Thank you! Hairstyling