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Located In: Willows Lodge
Hours
| Saturday | 9 AM–7 PM |
| Sunday | 9 AM–7 PM |
| Monday | 9 AM–7 PM |
| Tuesday | 9 AM–7 PM |
| Wednesday | 9 AM–7 PM |
| Thursday | 9 AM–7 PM |
| Friday | 9 AM–7 PM |
Services
… View moreAddress and Contact Information
Address: 14580 NE 145th St, Woodinville, WA 98072
Phone: (425) 424-2900
Website: https://www.willowslodge.com/spa-in-washington-state
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Reviews
Renee Staub
Overall I have to say that I was disappointed in my facial. I have had other facials that have been a fraction of the price with more procedures included. Also, during the facial itself, my esthetician asked me if I would like my brows done. My response was an inquiry about if that would make my skin more prone to sensitively for the facial. She said no and didn’t ask me if I wanted that service or how much it would cost. All of a sudden she had put wax on my face and it was too late. As I rehashed the conversation, I thought maybe she misheard me or maybe there wouldn’t be an additional charge. When I checked out, I was charged for the service which I did pay. I am not one to make a scene so I later shared my experience in a email. No response to date.
… moreSheila B
This review is applicable to the spa and a recent experience with them booking two massage times incorrectly. I have a email with the time we agreed upon on the phone however they mistakly booked for the wrong time. Instead of them cainge about the mistake, they sent me an email saying I was charged as a no show. When I called the spa manager her response was “mistakes happen” which is unfortunate but how about we provide alternatives and assure me the charges will be corrected. She seemed to have no clue how handle the situation effectively. Considering how many times I’ve booked this place and recommended to others to I’m disappointed.
… moreMorgan Lucey
Incredibly poor experience – I booked 2 massages for Mother’s Day. 6 hours before the massages, the spa director called to ask me if I would like to cancel both massages, as one of the massage therapists called in sick. When I inquired about booking different services or moving to a different date, I was blanketly told they were booked and could not offer any credit or discount off of a future service. The spa director was apathetic, never once acknowledged the inconvenience, and told me she could not discuss any options further, as she needed to call others to let them know of cancellations.
… moreErin Cochran-Ormbrek
I would give zero stars if I could! We reserved a couples massage for our honeymoon and when we made the reservation they guaranteed it would be in the same room, however, when we arrived today as newlyweds they had already given the couples rooms to other people. Jill and Kate gave us great individual massages, but The Spa at Willows Lodge ruined what was supposed to be one of the highlights of our honeymoon. You can’t get that experience back!! I’m so disappointed!!
… moreT Rose
I have had many massages over the years, at many different spas. I have been a client here for at least 10 years. The facility is well maintained and they have good products (which is why they have 3 stars). As other reviews suggest, it can take some time to receive a call back. Unfortunately, the work done by the massage therapists here is mediocre at best. Be prepared to have to keep asking for different pressure, etc, and even still leave unhappy. I will pay top dollar for a good massage, no problem. However, nothing is more frustrating then spending $300 for something that you feel your partner could do at home. I love the Hotel, the Herb Farm, and Barking Frog and will continue to visit. However, I will no longer be using their spa.
… moreTenika Walker US
Absolutely horrendous service.
… moreLeah Drew
I always wanted to splurge on a facial at this spa and I finally did it! Not only was the facial wonderful but Julie is so knowledgeable I feel like I had a spa treatment with a consult thrown in. Purchased some pricey but now beloved products and I’ll be returning to purchase others in the product line. Furthermore the receptionist (I can’t remember her name ♀️) was equally helpful and a pleasure to chat with while I checked out my goodies. Willows Lodge Spa really lived up to its reputation of offering a truly premier experience. I’ll be treating myself here again soon.
… moreSarah Tamura
Critical: CommunicationTreatments at Willows have been a treat or special occasion experience I have always enjoyed with relish previously, but recently my experience with them recently has been deeply disappointing. After cancelling my appointment and notifying me that I had “requested it” (which I had not) when I arrived, they made little to no effort to try to recover the experience. Efforts to communicate with them or even follow-up on rebooking have been met with unanswered emails and silence. I won’t be going back, their prices are too high for the customer service to be so low.Treatments at Willows have been a treat or special occasion experience I have always enjoyed with relish previously, but recently my experience with them recently has been deeply disappointing. After cancelling my appointment and notifying …More
Treatments at Willows have been a treat or special occasion experience I have always enjoyed with relish previously, but recently my experience with them recently has been deeply disappointing. After cancelling my appointment and notifying me that I had “requested it” (which I had not) when I arrived, they made little to no effort to try to recover the experience. Efforts to communicate with them or even follow-up on rebooking have been met with unanswered emails and silence. I won’t be going back, their prices are too high for the customer service to be so low.
Cheyenne Gillooly
Usually quite good. Canceled my reservation the day before when I planned to bring my Mom for her Birthday. My Mom still got a massage while I waited with no solution. We booked weeks in advance. Disappointed that we didn’t get to enjoy the day together. She had a nice massage though.
… moreMary Malgesini
Critical: Communication, ProfessionalismBooked a couples massage three weeks in advance. They called me 24hrs before and told me they need to reschedule us separately. I said then it’s not a couples massage. The lady asked, “Would you like to cancel?” Ummm yeah…and I’m upset because now I have 24 hours to find somewhere else since it was to relax before a surgery. No offer to make it work or discount for separating us or rescheduling.Booked a couples massage three weeks in advance. They called me 24hrs before and told me they need to reschedule us separately. I said then it’s not a couples massage. The lady asked, “Would you like to cancel?” Ummm yeah…and I’m upset …More
Booked a couples massage three weeks in advance. They called me 24hrs before and told me they need to reschedule us separately. I said then it’s not a couples massage. The lady asked, “Would you like to cancel?” Ummm yeah…and I’m upset because now I have 24 hours to find somewhere else since it was to relax before a surgery. No offer to make it work or discount for separating us or rescheduling.