The Spa at Chatham Bars Inn

Critical: Communication, Professionalism, QualityBad experience overall. Booking was difficult- I called many times to book treatments and nobody answered. I work in healthcare and have been working long hours due to the pandemic. I emailed them and told them since they didn’t answer my calls email would be preferable means of communication. They continued to call me despite this and despite me communicating with them over email. Day of our first treatments we never got a reminder/ confirmation the day day of. We mistakenly thought our treatments were at 2pm but they were at 12:30. The spa left me a voicemail, but I didn’t have my cell phone. We were staying in the hotel. They sent me a RUDE email with snarky all capitals and “…” finally they called our room 15 minutes after our treatments were supposed to have started and told us we were late. We arrived in the spa 30 minutes into our treatment times that were supposed to be one hour. They never offered to reschedule for us and we’re very rude when we arrived. We were not confrontational and we’re apologetic, but the women at the front desk were rude. My massage therapist was a redeeming gem, but my friends aesthetician was awful. She was rude throughout the treatment, not ready for my friend when we arrived, and let her out exactly 1 minute prior to when the treatment was supposed to end. Is is off season and the resort is quiet, but there were no efforts to be accommodating. The front desk ladies were then rude to us again on our way out. We canceled our remaining treatments and will never come here again. We think they might have been rude to us since we appear young, however we are both in our 30s with high power jobs. We have a lot of friends in Boston we could have recommended this spa to, but we will be telling them to stay far from it.Bad experience overall. Booking was difficult- I called many times to book treatments and nobody answered. I work in healthcare and have been working long hours due to the pandemic. I emailed them and told them since they didn’t answer my …More

Bad experience overall. Booking was difficult- I called many times to book treatments and nobody answered. I work in healthcare and have been working long hours due to the pandemic. I emailed them and told them since they didn’t answer my calls email would be preferable means of communication. They continued to call me despite this and despite me communicating with them over email. Day of our first treatments we never got a reminder/ confirmation the day day of. We mistakenly thought our treatments were at 2pm but they were at 12:30. The spa left me a voicemail, but I didn’t have my cell phone. We were staying in the hotel. They sent me a RUDE email with snarky all capitals and “…” finally they called our room 15 minutes after our treatments were supposed to have started and told us we were late. We arrived in the spa 30 minutes into our treatment times that were supposed to be one hour. They never offered to reschedule for us and we’re very rude when we arrived. We were not confrontational and we’re apologetic, but the women at the front desk were rude. My massage therapist was a redeeming gem, but my friends aesthetician was awful. She was rude throughout the treatment, not ready for my friend when we arrived, and let her out exactly 1 minute prior to when the treatment was supposed to end. Is is off season and the resort is quiet, but there were no efforts to be accommodating. The front desk ladies were then rude to us again on our way out. We canceled our remaining treatments and will never come here again. We think they might have been rude to us since we appear young, however we are both in our 30s with high power jobs. We have a lot of friends in Boston we could have recommended this spa to, but we will be telling them to stay far from it.