The Root Salon

Critical: Professionalism, Quality, ValueI am typically not one to do bad reviews, and try my best to leave good ones instead. However this salon and their very rude and arrogant management has led me to do so. I went in on Saturday requesting an auburn balayage (have provided the inspo pic below). Instead, I was given a very blonde, patchy balayage. I went home wanting to settle and not have to go back. However, after texting my stylist (who I will not name) and told her I am looking to add more auburn as it looks blonde. She had me come in the next day and only had the idea that she was going to TONE me… not add the auburn color. I told her my “money pieces” were pretty orange and that I’m not happy with them and would like them to go. She told me she didn’t have time to do that and that we would need to schedule another time… a week later. For paying over $300 I felt waiting a full week with choppy, ugly hair was absolutely not going to happen. She knew I was unhappy with my hair. I decided to go to another salon (Snapdragon Salon) HIGHLY RECOMMEND. They noticed my haircut was very choppy, and also said it themselves the money pieces were too thin and not faded enough at all. I called root today asking nicely (at first) for a refund because I paid $300 for something worth maybe $50. The manager was absolutely rude and clearly thought the situation to be funny. Here are some comments I received from him “let me talk” (said this after I corrected his false statement about my requests), “you took it upon yourself to go somewhere else because you needed it NOW NOW NOW” (um I gave the stylist a second chance but she “didn’t have time” and must not have completely understood what I was asking for. She wanted me to go GOLD not AUBURN). I started this conversation very calm and collected simply asking for either a full refund or at least half of it back. They are cheap, rude, ignorant, and highly unprofessional. If you are wanting something close to the inspo pic you have in mind, please go to Snapdragon Salon as it is very close to the root, you get a consultation before beginning, and time is put into the job. The last pics are what I received from Snapdragon. Pretty nice right!?Services: Hair coloring, HairstylingI am typically not one to do bad reviews, and try my best to leave good ones instead. However this salon and their very rude and arrogant management has led me to do so. I went in on Saturday requesting an auburn balayage (have provided the …More

I am typically not one to do bad reviews, and try my best to leave good ones instead. However this salon and their very rude and arrogant management has led me to do so. I went in on Saturday requesting an auburn balayage (have provided the inspo pic below). Instead, I was given a very blonde, patchy balayage. I went home wanting to settle and not have to go back. However, after texting my stylist (who I will not name) and told her I am looking to add more auburn as it looks blonde. She had me come in the next day and only had the idea that she was going to TONE me… not add the auburn color. I told her my “money pieces” were pretty orange and that I’m not happy with them and would like them to go. She told me she didn’t have time to do that and that we would need to schedule another time… a week later. For paying over $300 I felt waiting a full week with choppy, ugly hair was absolutely not going to happen. She knew I was unhappy with my hair. I decided to go to another salon (Snapdragon Salon) HIGHLY RECOMMEND. They noticed my haircut was very choppy, and also said it themselves the money pieces were too thin and not faded enough at all. I called root today asking nicely (at first) for a refund because I paid $300 for something worth maybe $50. The manager was absolutely rude and clearly thought the situation to be funny. Here are some comments I received from him “let me talk” (said this after I corrected his false statement about my requests), “you took it upon yourself to go somewhere else because you needed it NOW NOW NOW” (um I gave the stylist a second chance but she “didn’t have time” and must not have completely understood what I was asking for. She wanted me to go GOLD not AUBURN). I started this conversation very calm and collected simply asking for either a full refund or at least half of it back. They are cheap, rude, ignorant, and highly unprofessional. If you are wanting something close to the inspo pic you have in mind, please go to Snapdragon Salon as it is very close to the root, you get a consultation before beginning, and time is put into the job. The last pics are what I received from Snapdragon. Pretty nice right!?