The Ritz-Carlton Dove Mountain Spa

Positive: Communication, Professionalism, QualityMy husband and I spent the weekend at the hotel and planned on one spa day. After I had such an incredible experience, I decided to book another treatment for the next day and ditch golf! Everybody here was so professional and nice. The amenities were super clean and it was overall just an amazing experience. I cannot wait to come back! I highly recommend.My husband and I spent the weekend at the hotel and planned on one spa day. After I had such an incredible experience, I decided to book another treatment for the next day and ditch golf! Everybody here was so professional and nice. The …More

My husband and I spent the weekend at the hotel and planned on one spa day. After I had such an incredible experience, I decided to book another treatment for the next day and ditch golf! Everybody here was so professional and nice. The amenities were super clean and it was overall just an amazing experience. I cannot wait to come back! I highly recommend.

Critical: Communication, Professionalism, QualityI am compassionate that there is a lack of staff in this world… but this place is a nightmare. You are 45 minutes from civilization, which is fine but they stop serving food and drinks at 9:30 pm. The Gift shop closes at 6 pm. Then the team is upset when you drive an hour to Costco to get food and drinks. Magically when there has been no staff all day to wait on you at the pool, the bars are closed, the restaurants are closed… they jump out of the bushes and say there is no outside food or drinks allowed. So what do you suggest?? Great! Open this place back up and start taking care of your guests. This is not a Ritz Carlton. The rooms are old, the staff is trying to be nice but they are overworked. The highlight of this trip was the spa and Sylvia. She was so gracious and accommodating. Literally a breath of fresh air. Now Suzanne the spa manager…. Wow! I have never felt more uncomfortable and on edge. I have gone everyday while on my 5 day stay. Each time I’m there she acts like I’ve never been there. Forces a tour and interrupts me when I’m booking more services. Suzanne, please leave me alone. Also, Ramon and Steve were excellent servers and I feel for them as I have seen them working at every restaurant for doubles. The managers need a lesson in getting in the trenches instead of standing there doing nothing while your experience has been awful. Then finishing with the “my pleasure” hospitality statement. So it was your pleasure to have terrible food, terrible service, no food, poor cleaning, outdated rooms, no limo services … I could go on. Don’t stay here. This is a glorified standard Marriott hotel.I am compassionate that there is a lack of staff in this world… but this place is a nightmare. You are 45 minutes from civilization, which is fine but they stop serving food and drinks at 9:30 pm. The Gift shop closes at 6 pm. Then the …More

I am compassionate that there is a lack of staff in this world… but this place is a nightmare. You are 45 minutes from civilization, which is fine but they stop serving food and drinks at 9:30 pm. The Gift shop closes at 6 pm. Then the team is upset when you drive an hour to Costco to get food and drinks. Magically when there has been no staff all day to wait on you at the pool, the bars are closed, the restaurants are closed… they jump out of the bushes and say there is no outside food or drinks allowed. So what do you suggest?? Great! Open this place back up and start taking care of your guests. This is not a Ritz Carlton. The rooms are old, the staff is trying to be nice but they are overworked. The highlight of this trip was the spa and Sylvia. She was so gracious and accommodating. Literally a breath of fresh air. Now Suzanne the spa manager…. Wow! I have never felt more uncomfortable and on edge. I have gone everyday while on my 5 day stay. Each time I’m there she acts like I’ve never been there. Forces a tour and interrupts me when I’m booking more services. Suzanne, please leave me alone. Also, Ramon and Steve were excellent servers and I feel for them as I have seen them working at every restaurant for doubles. The managers need a lesson in getting in the trenches instead of standing there doing nothing while your experience has been awful. Then finishing with the “my pleasure” hospitality statement. So it was your pleasure to have terrible food, terrible service, no food, poor cleaning, outdated rooms, no limo services … I could go on. Don’t stay here. This is a glorified standard Marriott hotel.