The Phoenix Spa

Critical: Communication, ProfessionalismVery Rude. Lies about appointments. I booked an appointment requesting a specific massage therapist and they confirmed. Called me back an hour before and said she got too busy so to come that night. I said are you sure she can?? I got a YES! So I rearranged my schedule to come later. When I walked in, she said she was too tired. I questioned why they confirmed with me and they made no effort to explain why or apologize. This has happened one other time to me as well. I’ve also had friends say they are rude and make unnecessary comments. The worst costumer service I’ve ever experienced at any small business. I’ve been going here for a few years, but will never go back.Very Rude. Lies about appointments. I booked an appointment requesting a specific massage therapist and they confirmed. Called me back an hour before and said she got too busy so to come that night. I said are you sure she can?? I got a …More

Very Rude. Lies about appointments. I booked an appointment requesting a specific massage therapist and they confirmed. Called me back an hour before and said she got too busy so to come that night. I said are you sure she can?? I got a YES! So I rearranged my schedule to come later. When I walked in, she said she was too tired. I questioned why they confirmed with me and they made no effort to explain why or apologize. This has happened one other time to me as well. I’ve also had friends say they are rude and make unnecessary comments. The worst costumer service I’ve ever experienced at any small business. I’ve been going here for a few years, but will never go back.

Positive: QualityLove this place. Received a massage from the heavens! Big shoutout to Lisa. She massaged my whole body with the right intensity I liked. Both front and back of my body received attentiveness in the area needing attention. She didn’t use most of the time on one side of my body but made sure to complete the job with excellence.

Love this place. Received a massage from the heavens! Big shoutout to Lisa. She massaged my whole body with the right intensity I liked. Both front and back of my body received attentiveness in the area needing attention. She didn’t use most of the time on one side of my body but made sure to complete the job with excellence.

Critical: QualityThe most painful and unrelaxing “massage” I’ve ever experienced. The “masseuse” moved so quickly and with so much pressure and aggression, it was literally an hour of torture. I even have some small bruises from this experience. I will never return nor recommend this establishment.

The most painful and unrelaxing “massage” I’ve ever experienced. The “masseuse” moved so quickly and with so much pressure and aggression, it was literally an hour of torture. I even have some small bruises from this experience. I will never return nor recommend this establishment.

Positive: Communication, Professionalism, QualityI was a little hesitant to get a massage bc we are in the middle of a pandemic – but bc of my upper back / shoulder pain – I gave in and found this great place . I did call beforehand and asked if I could get in the same day w/o an appt and I was able toget in within 45 mins , which was amazing . It was the best massage I’ve ever received. It was very clean inside and everyone was very nice . I got the one hour Swedish massage . I will definitely be back again next month. Any newcomers will not be disappointed . Worth every dollar . Thanks so much !I was a little hesitant to get a massage bc we are in the middle of a pandemic – but bc of my upper back / shoulder pain – I gave in and found this great place . I did call beforehand and asked if I could get in the same day w/o an appt …More

I was a little hesitant to get a massage bc we are in the middle of a pandemic – but bc of my upper back / shoulder pain – I gave in and found this great place . I did call beforehand and asked if I could get in the same day w/o an appt and I was able to