The Nail Salon

  3.9 – 60 reviews   • Nail salon

The Nail Salon 61455

Hours

SundayClosed
Monday10 AM–7 PM
Tuesday10 AM–7 PM
Wednesday10 AM–7 PM
Thursday10 AM–7 PM
Friday10 AM–7 PM
Saturday10 AM–4 PM

Address and Contact Information

Address: 1 East Side Square, Macomb, IL 61455

Phone: (309) 421-0388

Website:

Related Web Results

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Reviews

kelley martin
ABSOLUTELY AMAZING… my nail techs were so NICE … it was the most wonderful relaxing experience and well deserved… thank you so much P.s. I’m recommending to EVERYONE
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Jenna
Steve was so sweet and personable. Coming from someone with extreme anxiety, he did very well at helping me feel in a relaxed atmosphere to reduce my anxiety. This is the first time I’ve had my nails done as an adult and I really enjoyed the experience and am in love with my nails. They’re so beautiful. Thank you so much!
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Jodie Brubaker
I would like to preface this review by saying I have had a social media account for 10 years, and I believe this is my first negative review I’ve ever written. Because 10 years is a long time to remember every single thing I’ve ever posted, I will be on the safe side and say it has most definitely been less than three. So with that being said, I would give a review of zero stars if I could. One of the women who owns this establishment was extremely rude. I went in there last night to get a quick polish change on my toes so I was only there for about 20 minutes. In that time, she made a point to scold the employee who was polishing my toes. This lasted for a few minutes, and it was uncomfortable to say the least. Her voice kept rising as she was stepping towards her, and then another manicurist stood up from her chair and repeated to the woman polishing my toes what the owner was saying. It was apparent the owners/employees were disgruntled regarding the schedule with the woman working on my toes. Obviously, a schedule issue, and the availability of when the woman working on my toes could work was not something that needed to be discussed right then and there, especially not in a heated way. I would like to mention I also had my middle school son with me, and it made him nervous. I do not normally bring my child with me to get a pedicure, but while we were out running errands he was with me to get a quick polish change. While my polish was drying, the owner and the employee went into a back room where the owner was yelling at her for everyone to hear. I realize all work places have issues and bad days. However, once my husband pulled up I sent my son out ahead of me, and I addressed my concerns with the owner explaining that I thought her behavior was unprofessional and inappropriate. Before I could get that one sentence out she stopped me and let me know that the employee was her niece, and she could talk to her however she wanted. I assured her that I was not trying to control the way she was talking to her, but letting her know that doing it in front of customers was unprofessional and inappropriate. I told her that however she talks to her niece is her niece’s responsibility to decide what she will or will not accept, but that my concern was it being done in front of me and my child and every other customer. She did not care about my concerns and in a loud voice told me that they are all family and talk to each other like that all the time and that’s just the way it is. When I reiterated that she most definitely should not of been acting that way in front of a child she said, “Tell your son sorry,” but in a way where she was rolling her eyes, flipping her hands, and most definitely not sorry. Then she turned her back to me. That is supposed to be a place of relaxation, and there was nothing peaceful or tranquil there. There are too many nail places in Macomb for them to be acting like that, because competition is high. I will never be back nor would I recommend them to anyone. It’s unfortunate, because I like to build up and promote small businesses. I will say the woman who polished my toes was warm, personable, and we had a fun conversation. I kept talking to her so she didn’t feel embarrassed by what had happened. I’m sad this is the way a quick polish change worked out.
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Mackenzie Schaer
Critical: ProfessionalismI called to schedule a pedicure over two weeks in advance and was told they were fully booked, the person I talked to was very rude and hung up on me. Unprofessional.
I called to schedule a pedicure over two weeks in advance and was told they were fully booked, the person I talked to was very rude and hung up on me. Unprofessional.
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Bzy B
Okay. The nail Salon takes their time and does a real good job on your nails, or whatever else you need. Just make sure you don’t wait longer than you are told and then told to leave because they can’t fit you in. (They first told me to wait and they would get me in in 15 mins, I ended up waiting an hour and a half for nothing.) It is smart to call ahead.
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Kristie
They’re so kind and attentive; personalized and connected to the community. I asked for very short almond and I got it. I’ll be back 100%
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Jasmine Williams
These people are rude. I have tried to walk in to get my nails done here several times. Each time they tell me they are booked up all day or all week long. When I try to call in to schedule an appointment they never answer the phone. Other friends of mine recommended this place to me because they were able to walk in and get their nails done. I’m not sure why I get the runaround all the time but apparently they don’t want value customers.
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madison johnson
The worst nail shop I’ve been too. I went for a full set done by Michael. It took over an hour to get them done. Then My nails POPPED off after 3 days. I went back to get them fixed i had to wait over two hours for Michael to fix my nails. They still came off A few days later. My literal pinky nails were broke under the acrylic nail because the acrylic nail was coming off from the bottom up.
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Sandra Arthur
Had my nails done there several times now and have never walked away disappointed. The acrylics stay on forever and I get so many compliments on them. I always make an appointment so I don’t have to wait. Michael is an excellent artists when it cames to nail art.
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Judy Burrows
If I could give zero stars I would. I have always come here when visiting my daughter and have generally been pleased. I recently asked my daughter to make an appointment and she was treated very rudely. She had the call on speaker phone and I couldn’t believe what I was hearing!! The woman was very condescending and flip! How this place stays in business is beyond me ! As a professional, I know customers expect and deserve to be treated with respect. You need to worry more about customer service than than how many customers you can cram in to make more money. Just remember word of mouth can ruin a business especially in a small town.
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