The Nail Creations

Critical: Professionalism, PunctualityI have been a customer for a long time. My appointments are always at 5:30 with the same person. Today 6/2/21, I arrived at 5:20. I was skipped over for someone who did not have an appointment. When I asked the manager about my appointment she said I was in the book but my technician didn’t write her name in the book so they just skipped me. She said I could leave and go somewhere else because otherwise I would have to wait on my technician to finish with the person who didn’t have an appointment. This is my last time being a patron of this establishment. I have already scheduled an appointment with The Nail Studio next to Subway in North Augusta. Telling someone who just got off work, hasn’t had dinner yet and had an appointment, was on time for that appointment, that they would just have to wait. That is a pitiful way to do business.I just saw the post made by the same lady, manager. The individual who was taken before me actually entered the store about 5 minutes after I did. I could have been rude or ugly and caused a scene but instead, needing to get the nails done and not having another opportunity this week to do so, I waited and waited patiently. I passed the time speaking with another lady. My appt. finally began at 6:30 pm. I left there at 8:08, one hour after the salon closes. I was “skipped over” and my technician, being very sweet, apologized profusely for the error which she admitted was hers. I would have continued going to this salon just for my technician because I do like her and she is very nice, however, the lady that told me I would have to “just wait” is incorrect. I was indeed “skipped over”. What further is incorrect about this, instead of apologizing, because I was there on time and this issue was not of my creating, I am made to feel like it is my fault. Also, instead of offering an apology either in person or in the response to this post, and just own up to the mistake, I was again told that nothing was wrong by what the salon did. Let me be clear, had the manager handled it better, offered an apology at the beginning, I would have never issued the review or been critical in anyway. All it took was her saying I am so very sorry, it was an error and we are going to get you taken care of right away. The least they could have done, because she said no one else could do the work because I always see the same person, was at least start soaking the SNS off and put me at a chair with my feet soaking. It would have far sped up the wait and we would not have been there until 8:08pm. It was simple, and it would have expressed to me that I as a customer was valued, instead the message I received was my money is the only thing that matters and if I want my nails done at Nail creations then I should just accept anyway I am treated by the staff.Services: Pedicure, ManicureI have been a customer for a long time. My appointments are always at 5:30 with the same person. Today 6/2/21, I arrived at 5:20. I was skipped over for someone who did not have an appointment. When I asked the manager about my …More

I have been a customer for a long time. My appointments are always at 5:30 with the same person. Today 6/2/21, I arrived at 5:20. I was skipped over for someone who did not have an appointment. When I asked the manager about my appointment she said I was in the book but my technician didn’t write her name in the book so they just skipped me. She said I could leave and go somewhere else because otherwise I would have to wait on my technician to finish with the person who didn’t have an appointment. This is my last time being a patron of this establishment. I have already scheduled an appointment with The Nail Studio next to Subway in North Augusta. Telling someone who just got off work, hasn’t had dinner yet and had an appointment, was on time for that appointment, that they would just have to wait. That is a pitiful way to do business.

Critical: Cleanliness, QualityDO NOT WASTE YOUR MONEY!!! This was my second time here, but first time getting full set acrylics here. I got gel polish and a design and was charged $60. I am very unsatisfied because the get is all on my cuticle and it felt rushed. The shaping even looks like a tapered square even though I asked for coffin. I also feel they look a bit crooked. They look like they have already been in for a week and I’ve only had them in for 2 days. I paid almost $100 for a poor manicure that was very messy. I do not recommend them for acrylics. Do not waste your money.Service: ManicureDO NOT WASTE YOUR MONEY!!! This was my second time here, but first time getting full set acrylics here. I got gel polish and a design and was charged $60. I am very unsatisfied because the get is all on my cuticle and it felt rushed. The …More

DO NOT WASTE YOUR MONEY!!! This was my second time here, but first time getting full set acrylics here. I got gel polish and a design and was charged $60. I am very unsatisfied because the get is all on my cuticle and it felt rushed. The shaping even looks like a tapered square even though I asked for coffin. I also feel they look a bit crooked. They look like they have already been in for a week and I’ve only had them in for 2 days. I paid almost $100 for a poor manicure that was very messy. I do not recommend them for acrylics. Do not waste your money.