The Loft Salon and Spa

Critical: ProfessionalismHere’s a before and after of my hair I had icy blonde highlights and I needed a touch up so I went to her in June, long story short months later I’m struggling to have someone re-dye my hair and fix this $150 yellow mess because it got so damaged. I don’t recommend if you have dark hair, I asked her if she could fix it and she refused but I let it be since obviously she doesn’t care to make her customers happy. I could go more into detail about the service and messages but I’ll let the pictures speak for themselves.Here’s a before and after of my hair I had icy blonde highlights and I needed a touch up so I went to her in June, long story short months later I’m struggling to have someone re-dye my hair and fix this $150 yellow mess because it got so …More

Here’s a before and after of my hair I had icy blonde highlights and I needed a touch up so I went to her in June, long story short months later I’m struggling to have someone re-dye my hair and fix this $150 yellow mess because it got so damaged. I don’t recommend if you have dark hair, I asked her if she could fix it and she refused but I let it be since obviously she doesn’t care to make her customers happy. I could go more into detail about the service and messages but I’ll let the pictures speak for themselves.

Critical: ProfessionalismI spent nearly $700 of my hard earned money trying to get my hair the color I wanted for my upcoming wedding. I understand that my hair was difficult to work with because of the dark color I was coming from(also a botched color job from another salon) but this is just unacceptable. I went in for 4 sessions of bleach balayage and this girl kept applying bleach to spots that didn’t need to be lightened anymore making the blonde terribly uneven. On my 4th visit she thinned my hair without my permission so now my hair is over processed AND stringy! The 5th visit she tried to put even more bleach in even though my hair was obviously FRIED. I showed her my color inspiration (pictured below) and what I got looked NOTHING like it. Instead I got this ugly faded pink color that washed out after 3 washes. Oh, I almost forgot to mention on my last visit, these girls literally left me ALONE in the salon while my hair processed so they could go “grab a drink” from the store. Never ever again will I consider giving them another chance. The customer service is awful.I spent nearly $700 of my hard earned money trying to get my hair the color I wanted for my upcoming wedding. I understand that my hair was difficult to work with because of the dark color I was coming from(also a botched color job from …More

I spent nearly $700 of my hard earned money trying to get my hair the color I wanted for my upcoming wedding. I understand that my hair was difficult to work with because of the dark color I was coming from(also a botched color job from another salon) but this is just unacceptable. I went in for 4 sessions of bleach balayage and this girl kept applying bleach to spots that didn’t need to be lightened anymore making the blonde terribly uneven. On my 4th visit she thinned my hair without my permission so now my hair is over processed AND stringy! The 5th visit she tried to put even more bleach in even though my hair was obviously FRIED. I showed her my color inspiration (pictured below) and what I got looked NOTHING like it. Instead I got this ugly faded pink color that washed out after 3 washes. Oh, I almost forgot to mention on my last visit, these girls literally left me ALONE in the salon while my hair processed so they could go “grab a drink” from the store. Never ever again will I consider giving them another chance. The customer service is awful.