The Glam Factory LLC

Critical: ProfessionalismI have utilized The Glam Factory Services for 5 years. Like any woman who invest heavily into her beauty, I always left extremely satisfied and feeling beautiful. It is with great sadness I will never return nor recommend their services going forward due to their discrimination of me. On November 26th, the day before my 9 am appt, I received a phone call at 4:30 pm from the shops assistant to review appointment. The next few sentences horrified me as the shop indicated I broke one of the salon chair, and were encouraging me to bring my own (folding) chair to my appointment because Nikki did not feel confrontable having me sit in her brand new chair. I was utterly offended and traumatized by this conversation. When I asked for clarification as I have never had this issue at any salons I have visited in my life. The words use were “ We are not blaming you per say… The chair has a weight limit… We want to make sure you and Nikki are confrontable…and you are not the only plus size client we are calling.” The decorum of this conversation was disgusting. How do you gauge if you will provide a service to someone based on weight you cannot confirm? The fact that a very poor visual assumption was made about my weight and if I broke the equipment was devastating. Never in the conversation did normal wear and tear was spoken in the same sentience. I was told the new chairs are expensive and the weight limit is 350LBS. As a reminder, this is coming from her assistant. I never received a personal phone call from Nikki herself. So, my question is going forward will the Glam Factory now have a scale for all their plus size clients to use in the shop to prove they are under the weight limit??? A salon for woman is like a sanctuary where she can be her most vulnerable and beautiful at the same time. For me, who has spent thousands of dollars and countless hours in one location that is not my home, I thought respect was more than earned as a kind, generous, loyal client for 5 years…. Please remove all of my pictures from your social media as I am no longer a client….I have utilized The Glam Factory Services for 5 years. Like any woman who invest heavily into her beauty, I always left extremely satisfied and feeling beautiful. It is with great sadness I will never return nor recommend their services …More

I have utilized The Glam Factory Services for 5 years. Like any woman who invest heavily into her beauty, I always left extremely satisfied and feeling beautiful. It is with great sadness I will never return nor recommend their services going forward due to their discrimination of me. On November 26th, the day before my 9 am appt, I received a phone call at 4:30 pm from the shops assistant to review appointment. The next few sentences horrified me as the shop indicated I broke one of the salon chair, and were encouraging me to bring my own (folding) chair to my appointment because Nikki did not feel confrontable having me sit in her brand new chair. I was utterly offended and traumatized by this conversation. When I asked for clarification as I have never had this issue at any salons I have visited in my life. The words use were “ We are not blaming you per say… The chair has a weight limit… We want to make sure you and Nikki are confrontable…and you are not the only plus size client we are calling.” The decorum of this conversation was disgusting. How do you gauge if you will provide a service to someone based on weight you cannot confirm? The fact that a very poor visual assumption was made about my weight and if I broke the equipment was devastating. Never in the conversation did normal wear and tear was spoken in the same sentience. I was told the new chairs are expensive and the weight limit is 350LBS. As a reminder, this is coming from her assistant. I never received a personal phone call from Nikki herself. So, my question is going forward will the Glam Factory now have a scale for all their plus size clients to use in the shop to prove they are under the weight limit??? A salon for woman is like a sanctuary where she can be her most vulnerable and beautiful at the same time. For me, who has spent thousands of dollars and countless hours in one location that is not my home, I thought respect was more than earned as a kind, generous, loyal client for 5 years…. Please remove all of my pictures from your social media as I am no longer a client….

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueBest Salon ever! Nicky is very knowledgeable and is incredible at what she does. I have had her bundles for 3 years now and they are still in excellent condition! If you’re in the Tri State Area Philly De ,Nj, This is the place you need to be!!Services: Hairstyling, Hair extensions

Best Salon ever! Nicky is very knowledgeable and is incredible at what she does. I have had her bundles for 3 years now and they are still in excellent condition! If you’re in the Tri State Area Philly De ,Nj, This is the place you need to be!! Hairstyling, Hair extensions

Critical: Professionalism, Quality, ValueGot my hair done here and I would not recommend this place to anyone . For starters ,My appt was at 10am . I did not leave the shop until 8pm , the stylish left the shop and left me with her braider for hours. Hours later she came back to finish my hair . He pretty much does all the work . He did do a nice Job at washing my hair . But She using him to stall ladies and makes him charge u first which was the first bad sign . Then your whole visit the stylist try’s to upsell and take her sweet time cuz she already has your money My weave was absolutely horrible . My closure was over bleached she had the nerve to charge xtra 80 to bleach a closure . She literally ruined my closure . Then kept trying to sell me her trash hair . my closure wasn’t even sewed down to my head .I got home and it lifted all the way back same night . Never Again Service: HairstylingGot my hair done here and I would not recommend this place to anyone . For starters ,My appt was at 10am . I did not leave the shop until 8pm , the stylish left the shop and left me with her braider for hours. Hours later she came back to …More

Got my hair done here and I would not recommend this place to anyone . For starters ,My appt was at 10am . I did not leave the shop until 8pm , the stylish left the shop and left me with her braider for hours. Hours later she came back to finish my hair . He pretty much does all the work . He did do a nice Job at washing my hair . But She using him to stall ladies and makes him charge u first which was the first bad sign . Then your whole visit the stylist try’s to upsell and take her sweet time cuz she already has your money My weave was absolutely horrible . My closure was over bleached she had the nerve to charge xtra 80 to bleach a closure . She literally ruined my closure . Then kept trying to sell me her trash hair . my closure wasn’t even sewed down to my head .I got home and it lifted all the way back same night . Never Again