The Foot & Hand Spa

Positive: Cleanliness, Professionalism, PunctualityI’ve been a patron of this business for about two years. I changed to this salon when I was pregnant.I valued safety after I realized that other salons did not actually sterilize their instruments (they used the steripack envelopes to appear clean but didn’t actually run them through the autoclave sterilizer). I have been to five different nail technicians and each one was skilled in removing ingrown nails. I had to learn to schedule ahead like every other doctor appointment because there are no walk-ins or last minute appointments. I have to prioritize my safety and overall health now over social events but it is worth it. I have referred a family member with diabetes to prevent infections who continues to use their services. I think this place is unique and should be utilized by those who are serious about their health and do not have strict scheduling requirements. As far as cancellations, well, as a Healthcare provider, I know sometimes we disappoint our clients when unforeseen events occur. I have come to expect issues to arise everywhere in our current lives, but within two years of monthly visits, they have rescheduled me once. I will continue to go back to the salon.I’ve been a patron of this business for about two years. I changed to this salon when I was pregnant.I valued safety after I realized that other salons did not actually sterilize …More

I’ve been a patron of this business for about two years. I changed to this salon when I was pregnant.

Critical: Communication, ProfessionalismI had an appointment today. Waited a month for this appointment which is hard to come by. I was so excited about the appointment. They call me an hr before my appointment to cancel because someone didn’t come to work. They didn’t try to accommodate me with another tech. They will charge me $40 if I cancel at the last minute. Wear is my $40. No they just offered me an appointment at the end of July. Today is May 28th. I will not be here again..Treat your customers better.I had an appointment today. Waited a month for this appointment which is hard to come by. I was so excited about the appointment. They call me an hr before my appointment to cancel because someone didn’t come to work. They didn’t try to …More

I had an appointment today. Waited a month for this appointment which is hard to come by. I was so excited about the appointment. They call me an hr before my appointment to cancel because someone didn’t come to work. They didn’t try to accommodate me with another tech. They will charge me $40 if I cancel at the last minute. Wear is my $40. No they just offered me an appointment at the end of July. Today is May 28th. I will not be here again..Treat your customers better.

Critical: Communication, ProfessionalismVery Poor Customer Service I Will Never Return To This Hand And Foot Spa

Very Poor Customer Service I Will Never Return To This Hand And Foot Spa