Critical: ProfessionalismI had an appointment for a microdermabrasion. It was a busier afternoon and parking around the shop was basically impossible. I called 10 minutes before my appointment to let them know I was in the area and was struggling for parking. They said no worries, we will be here. I found parking a few minutes later, 4 blocks down the road. As I was about to walk in, I received a call from the person I was scheduled with. She told me it’d be better to reschedule me for another date as now that I was 2 minutes after 6:30, my appointment time would be cut down to 15 minutes. I asked why it’d be a 15 minute service when the slot I booked was for 30, and she responded with “Well, we close at 7 and I need time to set up which would be about 5 minutes and that puts you at starting the treatment at 6:40. I need to start closing the shop at 6:55. So you would only have 15 minutes of your service. It’d be better if you just reschedule for another date.” Normally, in customer service, if you want a paying customer to be loyal and recommend you to others, this is NOT how you handle a first impression.I had an appointment for a microdermabrasion. It was a busier afternoon and parking around the shop was basically impossible. I called 10 minutes before my appointment to let them know I was in the area and was struggling for parking. They …More
I had an appointment for a microdermabrasion. It was a busier afternoon and parking around the shop was basically impossible. I called 10 minutes before my appointment to let them know I was in the area and was struggling for parking. They said no worries, we will be here. I found parking a few minutes later, 4 blocks down the road. As I was about to walk in, I received a call from the person I was scheduled with. She told me it’d be better to reschedule me for another date as now that I was 2 minutes after 6:30, my appointment time would be cut down to 15 minutes. I asked why it’d be a 15 minute service when the slot I booked was for 30, and she responded with “Well, we close at 7 and I need time to set up which would be about 5 minutes and that puts you at starting the treatment at 6:40. I need to start closing the shop at 6:55. So you would only have 15 minutes of your service. It’d be better if you just reschedule for another date.” Normally, in customer service, if you want a paying customer to be loyal and recommend you to others, this is NOT how you handle a first impression.