Supercuts

Positive: Cleanliness, Professionalism, Quality, ValueToday I finally got my “COVID cut” (i.e. the one that you get finally after months of dealing with pandemic mandated salon closures), and Pilitas “PJ” did an AMAZING job! I just moved into the area from out of state, and I was in desperate need of a trim. I requested PJ, because online reviews indicated that she does really well with hair color. She did a great job with my trim (that ended up needing to be a full-fledged cut due to how bad my ends had gotten). She also did really well with flat ironing my hair afterwards! In listening to the other two stylists and their clients, it’s clear that this location focuses heavily on customer service. The conversations between stylist and client were lively, you can tell that the customers needs were important, and everyone was happy with their end result.I think I found my new salon & stylist! Service: HairstylingToday I finally got my “COVID cut” (i.e. the one that you get finally after months of dealing with pandemic mandated salon closures), and Pilitas “PJ” did an AMAZING job! I just moved into the area from out of state, and I was in desperate …More

Today I finally got my “COVID cut” (i.e. the one that you get finally after months of dealing with pandemic mandated salon closures), and Pilitas “PJ” did an AMAZING job! I just moved into the area from out of state, and I was in desperate need of a trim. I requested PJ, because online reviews indicated that she does really well with hair color. She did a great job with my trim (that ended up needing to be a full-fledged cut due to how bad my ends had gotten). She also did really well with flat ironing my hair afterwards! In listening to the other two stylists and their clients, it’s clear that this location focuses heavily on customer service. The conversations between stylist and client were lively, you can tell that the customers needs were important, and everyone was happy with their end result.

Critical: QualityI asked the manager for just a bit off the top and to make it sort of messy but she ended up cutting it way too short for the style I was going for and it looked more like a bowl cut. I was growing my hair out for a bit over 3 months for the hairstyle I wanted and she made all that time go to waste. Never going there again.Service: Hairstyling

I asked the manager for just a bit off the top and to make it sort of messy but she ended up cutting it way too short for the style I was going for and it looked more like a bowl cut. I was growing my hair out for a bit over 3 months for the hairstyle I wanted and she made all that time go to waste. Never going there again. Hairstyling

Critical: ProfessionalismI went in wanting to get my hair a bit lighter, I showed the hair stylists a picture she said that she was able to do that for me, she bleach a forth of my hair when she realized she ran out of bleach, she told her manager yessica I believe that was her name, and she responded with a just use whatever we have in the back? Well I dont know what they ended up using but they melted my hair, 2 weeks later I talked to the manager and she offered a hair cut and a hair treatment but @ this point i didn’t want them to touch my hair, I asked for a refund, manager said yes, I made an appointment to pick up the money and when the day came she called out of work and now she won’t answer my text nor phone calls, I just feel its un profesional for them not to had realized they had no bleach when they made the first mixture, also to had used something else, also to promise a look they were not able to do, also to promise a refund and blowing you off afterwards, they should have just said no since the beginning. I didn’t want to give a bad comment but this might save other girls hair, and money because not only i lost that money but alot more in hair products to help my hair heal, and also my self stem went down i cried for a week and got depression didn’t want to go to work nor do anything, I felt so uglyService: Hair coloringI went in wanting to get my hair a bit lighter, I showed the hair stylists a picture she said that she was able to do that for me, she bleach a forth of my hair when she realized she ran out of bleach, she told her manager yessica I believe …More

I went in wanting to get my hair a bit lighter, I showed the hair stylists a picture she said that she was able to do that for me, she bleach a forth of my hair when she realized she ran out of bleach, she told her manager yessica I believe that was her name, and she responded with a just use whatever we have in the back? Well I dont know what they ended up using but they melted my hair, 2 weeks later I talked to the manager and she offered a hair cut and a hair treatment but @ this point i didn’t want them to touch my hair, I asked for a refund, manager said yes, I made an appointment to pick up the money and when the day came she called out of work and now she won’t answer my text nor phone calls, I just feel its un profesional for them not to had realized they had no bleach when they made the first mixture, also to had used something else, also to promise a look they were not able to do, also to promise a refund and blowing you off afterwards, they should have just said no since the beginning. I didn’t want to give a bad comment but this might save other girls hair, and money because not only i lost that money but alot more in hair products to help my hair heal, and also my self stem went down i cried for a week and got depression didn’t want to go to work nor do anything, I felt so ugly