Supercuts

Critical: ProfessionalismI understand that both this location and the one on Aviation in Redondo Beach are owned by the same couple. If so, they may want to take notice of the recent trend of poor reviews for this store and ask themselves how many customers they can stand losing before taking any action. They certainly lost me – after 9 years.Came in today after the stay-at-home orders had been lifted.When I got there, there were several people waiting outside, and no clear instruction as to how the group was organized. After asking a few people, it seemed that some already had their name down and others were just waiting confusedly. A couple of us went inside to find out how it was being organized since they weren’t picking up the phone (I called three times). The woman at the reception desk began telling us that it was an hour wait, and it looked like she was about to start taking our names down, when would-be Cruella DeVille, a manager, shows up (tall, African American, actress/model type you typically find in WeHo). She starts shouting at us: “wait outside and they’ll call your names.”Trouble is, the receptionist hadn’t taken down our names yet. As I try to point this out, wannabe Vanessa Williams starts talking over me telling me to wait outside again. Meanwhile, the woman at reception literally has the pen in her hand and is poised over the waitlist, wanting to take my name but seems intimidated now and doesn’t budge.I finally got a word in edgewise and asked, “Are they going to take our names out there, or do we leave our names in here, because the receptionist looks like she’s waiting to take my name now.” That’s when the last runner up for America’s Next Top Model finally clarifies, “They’ll come out and take it out there.””Was that so difficult?” I ask, which is when she responds, “Well we’re not going to take you anymore now.”I get why someone of her temperament can end up becoming embittered, but at no time does this give anyone carte blanche to treat customers in a way they obviously wouldn’t want to be treated.Given the pent-up demand for haircuts this pandemic has created, the owners can afford to turn a blind eye towards someone so unqualified for only so much longer. Once conditions normalize, the bad reviews, combined with the rent hikes that will be coming in order to pay for the recent upgrades at Manhattan Village, will likely have you selling out at a deep discount. As shrill as Cruella can get, she will not be able to get you top dollar.Service: HairstylingI understand that both this location and the one on Aviation in Redondo Beach are owned by the same couple. If so, they may want to take notice of the recent trend of poor reviews for this store and ask themselves how many customers they …More

I understand that both this location and the one on Aviation in Redondo Beach are owned by the same couple. If so, they may want to take notice of the recent trend of poor reviews for this store and ask themselves how many customers they can stand losing before taking any action. They certainly lost me – after 9 years.