Supercuts

Critical: ProfessionalismWent in at the same time as an older gentleman who had arrived with his daughter. No masks were bring worn. The gentleman as his servicer if he had his vaccine…just a question…the servicer became snarky, rude and insulting. The gentleman decided not to get his hair cut, and the servicer hurled an insult at him. I was horrified. I grabbed my things and left. I decided to post this after I came across the daughter’s post on fb and another site. I guess they don’t need people’s money or to provide a service. I will never go back. JWent in at the same time as an older gentleman who had arrived with his daughter. No masks were bring worn. The gentleman as his servicer if he had his vaccine…just a question…the servicer became snarky, rude and insulting. The …More

Went in at the same time as an older gentleman who had arrived with his daughter. No masks were bring worn. The gentleman as his servicer if he had his vaccine…just a question…the servicer became snarky, rude and insulting. The gentleman decided not to get his hair cut, and the servicer hurled an insult at him. I was horrified. I grabbed my things and left. I decided to post this after I came across the daughter’s post on fb and another site. I guess they don’t need people’s money or to provide a service. I will never go back. J

Critical: Cleanliness, ProfessionalismI generally would not comment on mask wearing; however, Super Cuts has a posted policy requiring customers to wear a mask and to practice social distancing. While I was waiting, I noted that one of the customers was not wearing a mask for the duration of his hair cut and said customer’s grandson (stated he was in his early teens) bounded around the store unattended, and would sit next to the customers waiting without regard to social distancing. You could see the displeasure in the waiting customers eyes when the grandson would sit down next to them. It appeared this behavior was more than acceptable as nothing was said by Super Cuts staff or the grandfather. This issue was only further compounded by the fact the grandson elected to take an unsupervised trip outside the store only to see both the grandfather (still wearing the cape) and the attending stylist bolt out of the store to chase the grandson down. After returning to the store I noted the grandson was holding the customer’s mask, the stylist’s mask was now serving as a chin protector, and the completion of the hair cut saw both the stylist and the customer not following Super Cuts policy.Service: HairstylingI generally would not comment on mask wearing; however, Super Cuts has a posted policy requiring customers to wear a mask and to practice social distancing. While I was waiting, I noted that one of the customers was not wearing a mask for …More

I generally would not comment on mask wearing; however, Super Cuts has a posted policy requiring customers to wear a mask and to practice social distancing. While I was waiting, I noted that one of the customers was not wearing a mask for the duration of his hair cut and said customer’s grandson (stated he was in his early teens) bounded around the store unattended, and would sit next to the customers waiting without regard to social distancing. You could see the displeasure in the waiting customers eyes when the grandson would sit down next to them. It appeared this behavior was more than acceptable as nothing was said by Super Cuts staff or the grandfather. This issue was only further compounded by the fact the grandson elected to take an unsupervised trip outside the store only to see both the grandfather (still wearing the cape) and the attending stylist bolt out of the store to chase the grandson down. After returning to the store I noted the grandson was holding the customer’s mask, the stylist’s mask was now serving as a chin protector, and the completion of the hair cut saw both the stylist and the customer not following Super Cuts policy.