Sunny Nails & Spa

Critical: Professionalism, Quality, ValueFirst: Michelle was my operator last time so I Called and asked for an appointment from an operator by name and when she answered this was her 1st statement: Do I know you? Didn’t know the customer has to be known.2. Arrived about 0920 and anelderly Hispanic female was seated in waiting area. Male came up to his front station and exclaimed “You late! Your appt at 9am. I never make appt at 930, Now you will run into next appt!”He took her after she apologized and said she would wait for an opening.I was finished by 1040 and there was still Noone waiting And he was still working on her nails3. I showed my operator my nails and told her I wanted the same design. They had rwo triangles, that’s it, going same direction one overlapping the other. She argued with me about what I wanted! Told me she even doing ” this” a long time so I know” Well the design was not right. Not complicated..two triangles.4.Well silly me, I was picking my nail polish and the operator, not those REMEMBER? no I didn’t obviously but it could be presented nicer!5. Appt at 0930 and she roamed around until 0935 then watched segment of news. Well, being timely meant nothing to her, huh. Remember I arrived about 0920 AND it opens 0900 so she wasn’t busy when I arrived. SO of course she had to set up 1st. We probably actually began 0945.6. Charged 55.00 for a fill and polish. I am new at this so unaware Michelle over charged me. A friend said an entire new set costs that much not a fill.7. Heard him lie to a phone appt request after putting her on hold, doing nothing but the Hispanic lady’s nails and told her WE VERY BUSY! Gave her an appt for later that afternoon. There were three individuals ideals doing nothing.First: Michelle was my operator last time so I Called and asked for an appointment from an operator by name and when she answered this was her 1st statement: Do I know you? Didn’t know the customer has to be known. …More

First: Michelle was my operator last time so I Called and asked for an appointment from an operator by name and when she answered this was her 1st statement: Do I know you? Didn’t know the customer has to be known.