Sun Tan City

Critical: Cleanliness, ProfessionalismI’m not sure who the two girls are that were working tonight but they could use a crash course in basic customer service. There was a long wait for the beds which is understandable but she told me and the guy next to me two totally different wait times for the same bed. I could see the doors were open to the beds we were in so I was confused other than cleaning what needed to be done. I asked if I could upgrade since the instant bed was open and she said the wait time would be the same for that bed. All of that aside it was the attitude I got back. Typically the girls are really kind and well spoken but that was far from my experience tonight and they sounded like they had literally no idea what they were talking about. Learn some manners.I’m not sure who the two girls are that were working tonight but they could use a crash course in basic customer service. There was a long wait for the beds which is understandable but she told me and the guy next to me two totally …More

I’m not sure who the two girls are that were working tonight but they could use a crash course in basic customer service. There was a long wait for the beds which is understandable but she told me and the guy next to me two totally different wait times for the same bed. I could see the doors were open to the beds we were in so I was confused other than cleaning what needed to be done. I asked if I could upgrade since the instant bed was open and she said the wait time would be the same for that bed. All of that aside it was the attitude I got back. Typically the girls are really kind and well spoken but that was far from my experience tonight and they sounded like they had literally no idea what they were talking about. Learn some manners.

Critical: ValueI just signed up during the ‘$1 to join’ week. They STILL charged me a $20 membership fee on my first months billing. Doesn’t ‘$1 to join’ mean the membership is no longer $20, it’s $1?? That’s how I understood it. So when I checked my bank account, there was a charge for $69.99 instead of $49.99 like it should’ve been. The employee who signed me up said word for word in the salon “you will be charged $49.99 on the first of March”. The employee never mentioned anything about the yearly $20 fee. I called the manager, Nicole, and she was very unhelpful and apathetic. She said “it was in the contract you signed. Everyone pays $20 yearly to tan here”. Then I proceeded to explain to Nicole that the employee never let me read any documents before signing. She just said sign here that I told you how it works. She didn’t take ownership for her employee giving false information/leaving out information to the customer. She never apologized or seemed like she cared. That mistake does not fall on the customer, it’s on the manager for poor training. A $20 credit to my account would resolve this issue for me and I’d be happy to recommend this business, but Nicole refused to do such a thing. So I’m leaving this review to warn everyone about the hidden fees and charges you should expect. It’s always all about the money people. Good customer service is long gone, unfortunately.I just signed up during the ‘$1 to join’ week. They STILL charged me a $20 membership fee on my first months billing. Doesn’t ‘$1 to join’ mean the membership is no longer $20, it’s $1?? That’s how I understood it. So when I checked my bank …More

I just signed up during the ‘$1 to join’ week. They STILL charged me a $20 membership fee on my first months billing. Doesn’t ‘$1 to join’ mean the membership is no longer $20, it’s $1?? That’s how I understood it. So when I checked my bank account, there was a charge for $69.99 instead of $49.99 like it should’ve been. The employee who signed me up said word for word in the salon “you will be charged $49.99 on the first of March”. The employee never mentioned anything about the yearly $20 fee. I called the manager, Nicole, and she was very unhelpful and apathetic. She said “it was in the contract you signed. Everyone pays $20 yearly to tan here”. Then I proceeded to explain to Nicole that the employee never let me read any documents before signing. She just said sign here that I told you how it works. She didn’t take ownership for her employee giving false information/leaving out information to the customer. She never apologized or seemed like she cared. That mistake does not fall on the customer, it’s on the manager for poor training. A $20 credit to my account would resolve this issue for me and I’d be happy to recommend this business, but Nicole refused to do such a thing. So I’m leaving this review to warn everyone about the hidden fees and charges you should expect. It’s always all about the money people. Good customer service is long gone, unfortunately.

Critical: ValueThese people are so salesy that it’s exhausting. I went in today and all I wanted was the free spray tan that they have going on. The girl was pushing me nonstop to purchase some package and telling me what to do after I said multiple times that I just want the simple free spray tan. Coming from someone with a strong background in marketing and sales, I don’t appreciate them trying to sell me 20 times after I told them that I am not interested. I don’t think they understand that “no” means no. Do not go here unless you want to be sold constantly.Service: TanningThese people are so salesy that it’s exhausting. I went in today and all I wanted was the free spray tan that they have going on. The girl was pushing me nonstop to purchase some package and telling me what to do after I said multiple times …More

These people are so salesy that it’s exhausting. I went in today and all I wanted was the free spray tan that they have going on. The girl was pushing me nonstop to purchase some package and telling me what to do after I said multiple times that I just want the simple free spray tan. Coming from someone with a strong background in marketing and sales, I don’t appreciate them trying to sell me 20 times after I told them that I am not interested. I don’t think they understand that “no” means no. Do not go here unless you want to be sold constantly.

Critical: Professionalism, ValueThere is no way for a family to have one account in order to have more than one person on the account at a time. Their policy, per one of their reps is “everyone must have their own account.” Which means paying TWO membership fees PER YEAR instead of one. The company was not apologetic and did not offer a way to make it possible. Will not be doing business with them. Their beds are clean, but the customer service and their policies have much to be desired.There is no way for a family to have one account in order to have more than one person on the account at a time. Their policy, per one of their reps is “everyone must have their own account.” Which means paying TWO membership fees PER YEAR …More

There is no way for a family to have one account in order to have more than one person on the account at a time. Their policy, per one of their reps is “everyone must have their own account.” Which means paying TWO membership fees PER YEAR instead of one. The company was not apologetic and did not offer a way to make it possible. Will not be doing business with them. Their beds are clean, but the customer service and their policies have much to be desired.

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueI got to here over an hour ago and checked in with my boyfriend for spray tans. He tanned after about 5 minutes waiting while the front desk girls took care of the other guests in line. People started to trickle in and as i looked around more people who had checked in after me have tanned. I asked to see what was taking so long and they said a malfunction with a machine. My boyfriend came back into the salon to see what was taking so long. They explained there were also other people waiting which i would understand but i also saw several people getting spray tans and walking in after i have Checked in. Hadnt spray tanned still and no one seems to be able to work the front desk. I had To talk to 3 employees to actually tan. Then when i expressed my discontent for talking to several employees after waiting they explained that it was a new employee and she didn’t know how to do anything. If the employee is new and unsure how to work the system then they shouldn’t be working the front desk.I got to here over an hour ago and checked in with my boyfriend for spray tans. He tanned after about 5 minutes waiting while the front desk girls took care of the other guests in line. People started to trickle in and as i looked around …More

I got to here over an hour ago and checked in with my boyfriend for spray tans. He tanned after about 5 minutes waiting while the front desk girls took care of the other guests in line. People started to trickle in and as i looked around more people who had checked in after me have tanned. I asked to see what was taking so long and they said a malfunction with a machine. My boyfriend came back into the salon to see what was taking so long. They explained there were also other people waiting which i would understand but i also saw several people getting spray tans and walking in after i have Checked in. Hadnt spray tanned still and no one seems to be able to work the front desk. I had To talk to 3 employees to actually tan. Then when i expressed my discontent for talking to several employees after waiting they explained that it was a new employee and she didn’t know how to do anything. If the employee is new and unsure how to work the system then they shouldn’t be working the front desk.