Sun Tan City

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI am not going to lie, IN THE PAST, I have had some… less than favorable experiences at this location. But it seems like they have really turned things around since my last visit! Stuart was beyond helpful and kind. The others working were on their A-game as well. Making sure customers were HAPPY and taken care of, while also making sure the beds were clean and prepared. I probably had eight or so people in front of me in line and was tanned and on my way in 30 minutes. Thank you, Sun Tan City, Greenville!Service: TanningI am not going to lie, IN THE PAST, I have had some… less than favorable experiences at this location. But it seems like they have really turned things around since my last visit! Stuart was beyond helpful and kind. The others working …More

I am not going to lie, IN THE PAST, I have had some… less than favorable experiences at this location. But it seems like they have really turned things around since my last visit! Stuart was beyond helpful and kind. The others working were on their A-game as well. Making sure customers were HAPPY and taken care of, while also making sure the beds were clean and prepared. I probably had eight or so people in front of me in line and was tanned and on my way in 30 minutes. Thank you, Sun Tan City, Greenville!

Critical: ProfessionalismThe beds are great but the customer service is so bad. I asked for the membership to end after 1 month and I continued to get charged. I tried to call the store multiple times a day and no one answered the phone. When I finally got the online chat, they wouldn’t provide the refund because I didn’t have a cancellation email which is not my fault. If you’re not a permanent resident of Greenville or plan to tan long term, I do not recommend committing to any membership.Service: TanningThe beds are great but the customer service is so bad. I asked for the membership to end after 1 month and I continued to get charged. I tried to call the store multiple times a day and no one answered the phone. When I finally got the …More

The beds are great but the customer service is so bad. I asked for the membership to end after 1 month and I continued to get charged. I tried to call the store multiple times a day and no one answered the phone. When I finally got the online chat, they wouldn’t provide the refund because I didn’t have a cancellation email which is not my fault. If you’re not a permanent resident of Greenville or plan to tan long term, I do not recommend committing to any membership.

Positive: QualityHeather and Hadley were super helpful and spent a lot of time explaining the different options for a spray tan package. They gave me an awesome price for the products and I absolutely love my spray tan. Would definitely recommend. Great customer service!Service: Tanning

Heather and Hadley were super helpful and spent a lot of time explaining the different options for a spray tan package. They gave me an awesome price for the products and I absolutely love my spray tan. Would definitely recommend. Great customer service! Tanning

Positive: Professionalism, QualityI usually go to the Cary location, but I was visiting family here in Greenville. Lauren was very helpful, and explained why it was important to switch between the instant and fastest. I had only been doing the instant, not knowing why I wasn’t seeing much color. She also asked how I was liking my shore love lotion, and let me know not to leave it in the car, as she did the same and it ruined her lotion.When I checked in she seemed perplexed that my account had two packages, but let me go on and tan. She actually looked into my account AFTER I had left. She found that I had been overcharged by $348 at the Cary location, looked up my phone number and called me to let me know she alerted client services, and I would be receiving a refund. She exemplifies the above and beyond customer service so many businesses strive for.I usually go to the Cary location, but I was visiting family here in Greenville. Lauren was very helpful, and explained why it was important to switch between the instant and fastest. I had only been doing the instant, not knowing why I …More

I usually go to the Cary location, but I was visiting family here in Greenville. Lauren was very helpful, and explained why it was important to switch between the instant and fastest. I had only been doing the instant, not knowing why I wasn’t seeing much color. She also asked how I was liking my shore love lotion, and let me know not to leave it in the car, as she did the same and it ruined her lotion.

Critical: Professionalism, Quality, ValueI have spent the last three days trying to call, use their chat services and now I have been sitting on hold for 45 minutes with their corporate office. I have received terrible customer service and I was told “the system could not refund me” for the month I am being charged that the salon is closed. My husband received military orders and we are moving where there are no salons. I simply asked to be refunded for the month of May, since the salon was open for 1 week before the governor required them to shut down again. They told me they will offer me the month of June at a discount to make up for the days they are closed this month, but they refuse to refund me, even though I followed the contract and notified my salon 30 days out that I would be canceling at the end of May. (This is after me saying I don’t expect a refund for the half month of March that they were also closed because of COVID.)Please don’t support companies that can’t support our active duty military members and their families. I am outraged at the poor quality of service and the blatant disregard for their customers during this pandemic. I understand that these are trying times and companies have bottom lines, but it is unacceptable to spend 4+ hours directly trying to speak with a company, that refuses to aide their customers with positive, professional attitudes.I have spent the last three days trying to call, use their chat services and now I have been sitting on hold for 45 minutes with their corporate office. I have received terrible customer service and I was told “the system could not refund …More

I have spent the last three days trying to call, use their chat services and now I have been sitting on hold for 45 minutes with their corporate office. I have received terrible customer service and I was told “the system could not refund me” for the month I am being charged that the salon is closed. My husband received military orders and we are moving where there are no salons. I simply asked to be refunded for the month of May, since the salon was open for 1 week before the governor required them to shut down again. They told me they will offer me the month of June at a discount to make up for the days they are closed this month, but they refuse to refund me, even though I followed the contract and notified my salon 30 days out that I would be canceling at the end of May. (This is after me saying I don’t expect a refund for the half month of March that they were also closed because of COVID.)