Suite C Salon

Critical: Professionalism, PunctualityI had an appointment for haircuts for my daughter and myself. I arrived 10 min early for my appointment and waited about 15 minutes before our stylist came over and told us she was running late. I told her it was ok, we weren’t in a hurry. She went on to say the receptionist only booked a 15 minute child’s appointment for my daughter and that was not going to be enough time so she would not be able to cut her hair today. I understood as my daughter has very thick and long hair. She continued, and reiterated that she was already let running late and had another appointment after me so if I wanted a haircut at all today I would have to return later in the day. Apparently it was OK for her to not be timely with my appointment but it was necessary to be timely with the person after me? I was a little confused and wanted to make sure I had understood her correctly so I restated back to her that now I am understanding not only can she not cut my daughter’s hair but she can’t cut mine either. She acknowledged that was correct unless I wanted to come back later in the day or reschedule for another day. I asked her why someone did not call us before we came all the way over here to let us know our appointments needed to be canceled and her response was that there was only two of them working in there and so no one had time to call. She urged me to reschedule for later in the week which to be honest I wasn’t willing to do because they didn’t honor either of my appointments today so why would I reschedule? She was polite and courteous enough but I felt like she was very blasé about wasting my time. I’m guessing that they are busy enough with existing clients and don’t need any new ones? Not risking going back.I had an appointment for haircuts for my daughter and myself. I arrived 10 min early for my appointment and waited about 15 minutes before our stylist came over and told us she was running late. I told her it was ok, we weren’t in a hurry. …More

I had an appointment for haircuts for my daughter and myself. I arrived 10 min early for my appointment and waited about 15 minutes before our stylist came over and told us she was running late. I told her it was ok, we weren’t in a hurry. She went on to say the receptionist only booked a 15 minute child’s appointment for my daughter and that was not going to be enough time so she would not be able to cut her hair today. I understood as my daughter has very thick and long hair. She continued, and reiterated that she was already let running late and had another appointment after me so if I wanted a haircut at all today I would have to return later in the day. Apparently it was OK for her to not be timely with my appointment but it was necessary to be timely with the person after me? I was a little confused and wanted to make sure I had understood her correctly so I restated back to her that now I am understanding not only can she not cut my daughter’s hair but she can’t cut mine either. She acknowledged that was correct unless I wanted to come back later in the day or reschedule for another day. I asked her why someone did not call us before we came all the way over here to let us know our appointments needed to be canceled and her response was that there was only two of them working in there and so no one had time to call. She urged me to reschedule for later in the week which to be honest I wasn’t willing to do because they didn’t honor either of my appointments today so why would I reschedule? She was polite and courteous enough but I felt like she was very blasé about wasting my time. I’m guessing that they are busy enough with existing clients and don’t need any new ones? Not risking going back.