Studio 21 Salon & Spa

Critical: Professionalism, QualityTook the stylist Layla almost 7.5 hours to do a full highlight on mid length hair. I finally spoke up when she was only a third of the way done putting bleach on after 2 hours . After voicing my concerns about bleach sitting in my hair that long, she started trying to wipe some off. It took over 4 hours alone just to put color in and not once did anyone step up to do anything. She then asked if I wanted toner after being way over processed. I could go on.. For supposedly being the top salon, it surely didn’t show. I was there from 10:50 am to 6:14 pm. By the time it was done another stylist had to finish styling my hair and it had gotten so dark in that room by then that I couldn’t see the top of my head to mention it. Reached out to the salon with no response. The owner had the audacity to charge me $180 for this mess.Took the stylist Layla almost 7.5 hours to do a full highlight on mid length hair. I finally spoke up when she was only a third of the way done putting bleach on after 2 hours . After voicing my concerns about bleach sitting in my hair that …More

Took the stylist Layla almost 7.5 hours to do a full highlight on mid length hair. I finally spoke up when she was only a third of the way done putting bleach on after 2 hours . After voicing my concerns about bleach sitting in my hair that long, she started trying to wipe some off. It took over 4 hours alone just to put color in and not once did anyone step up to do anything. She then asked if I wanted toner after being way over processed. I could go on.. For supposedly being the top salon, it surely didn’t show. I was there from 10:50 am to 6:14 pm. By the time it was done another stylist had to finish styling my hair and it had gotten so dark in that room by then that I couldn’t see the top of my head to mention it. Reached out to the salon with no response. The owner had the audacity to charge me $180 for this mess.

Positive: Communication, Professionalism, QualityThis place is AMAZING. I had two services scheduled. They were wise enough to get me through the pain of waxing first before my massage. But it was no need! My waxing with April was the least painful wax I’ve ever had. She was personable and so fun to talk to! Von was my massage therapist. He was attentive and checked in frequently on my level of comfort. After working 7 weeks non stop he eased my stress away. My appointment for next month has already been scheduled!I love it!This place is AMAZING. I had two services scheduled. They were wise enough to get me through the pain of waxing first before my massage. But it was no need! My waxing with April was the least painful wax I’ve ever had. She was personable …More

This place is AMAZING. I had two services scheduled. They were wise enough to get me through the pain of waxing first before my massage. But it was no need! My waxing with April was the least painful wax I’ve ever had. She was personable and so fun to talk to! Von was my massage therapist. He was attentive and checked in frequently on my level of comfort. After working 7 weeks non stop he eased my stress away. My appointment for next month has already been scheduled!

Critical: QualityMy first visit and my last. I don’t know what happened to my thought of getting what I wanted. With low lights, high lights, cut and styling. Even with a picture, Iwalked out of there with nothing that I requested. My bill was $170.00. My appointment time 1:30, I left there at 5 pm. Such a big disappointment.My first visit and my last. I don’t know what happened to my thought of getting what I wanted. With low lights, high lights, cut and styling. Even with a picture, I …More

My first visit and my last. I don’t know what happened to my thought of getting what I wanted. With low lights, high lights, cut and styling. Even with a picture, I