Studio 16 Salon + Spa

Critical: Professionalism, QualityI have never been treated so badly at a salon before which is sad because I had an amazing experience before and was happy with the dye job I had for my engagement photos.. But I wanted something different so I went to my have my the ends lightened to a gray color was told it’d take two sessions i spoke to one hair stylist and I showed her the picture of what I wanted we agreed about the sessions and was booked with another hair stylist for the coloring.The second stylist did the coloring and we chatted she was very nice after she had finished I asked when I should be back for the second session and was told to just “come by whenever” that was my first red flag.. I said OK.. Then she styled my hair and it looked great not as vibrant silver as I wanted but still enough to stand out she then said to use “overtone” to get more gray? I was confused as I was spending <$200 to get my hair a specific color and now was being told to buy another hair product? My second red flag.By the nextday I saw that the ends weren't blended at all and it looked awful and to make it worse by the next week the dye turned almost a blond/green color and so I called to make a consult with the primary hair stylist I spoke with and I asked if I could have her # as we had chatted before and was then told I wasn't allowed to have her # which is fine so I asked the receptionist to have her call me 1.5 weeks went by and nothing I Waited a week then called again nothing...I Called and left a message over the weekend and finally got a hold of a receptionist for another consult with the primary hair stylist as soon as I get there I'm told I'm not seeing them? But another hair stylist? She told me she could fix it and would call back later... The receptionist called me the next day and set me up with an appointment and I was told I'd have to pay another $200+ dollars to get my hair to look how I wanted originally, that's ridiculous. Im so disappointed with more than anything their attitude in all this unwilling to help and ignore me for nearly a month.Service: Hair coloringI have never been treated so badly at a salon before which is sad because I had an amazing experience before and was happy with the dye job I had for my engagement photos.. But I wanted something different so I went to my have my the ends …More

I have never been treated so badly at a salon before which is sad because I had an amazing experience before and was happy with the dye job I had for my engagement photos.. But I wanted something different so I went to my have my the ends lightened to a gray color was told it’d take two sessions i spoke to one hair stylist and I showed her the picture of what I wanted we agreed about the sessions and was booked with another hair stylist for the coloring.

Critical: ProfessionalismI had a perfectly acceptable experience with a haircut in the summer 2021. However, when I subsequently scheduled a haircut for my child in December 2021, I was told first that they could not honor the appointment due to needing extra time to cut my child’s hair (despite my child having never visited their salon previously — any alleged note in the account could only have been for my own hair). I then received another call that the person I scheduled a child’s haircut with “doesn’t do child’s haircuts”.Absolutely appalling service. I will never utilize this salon again.Service: HaircutI had a perfectly acceptable experience with a haircut in the summer 2021. However, when I subsequently scheduled a haircut for my child in December 2021, I was told first that they could not honor the appointment due to needing extra time …More

I had a perfectly acceptable experience with a haircut in the summer 2021. However, when I subsequently scheduled a haircut for my child in December 2021, I was told first that they could not honor the appointment due to needing extra time to cut my child’s hair (despite my child having never visited their salon previously — any alleged note in the account could only have been for my own hair). I then received another call that the person I scheduled a child’s haircut with “doesn’t do child’s haircuts”.