Step Your Barber Up

Critical: Professionalism, Quality, ValueMy son was super excited to visit Buff due to the Instagram hype and a referral. Unfortunately, it went downhill from the time we entered the shop. First, my son is a new client, we walk in let him know we there for our appointment. No hello, no welcome to my shop, no engagement at all, barely looked up. Just sit take a seat. My son paid the $15.00 appointment fee for the Boy’s Cut 17 and Younger ($30). The website states this includes shampoo, cut down, shape up. No shampoo, no cut down, just a front taper. After sitting in the chair no engagement at all. My son showed him a picture, based on the picture you would think there would be some conversation around exactly what he was looking for. My son is 15 so he can speak for what he would like to accomplish with the cut. As a professional I would expect professional dialogue as it relates to the haircut. Lead your clients on your capabilities based on the client’s current hair style/cut. I walked in after Buff was done. I was not completely satisfied and was told we needed to pay $25 on top of the $15 we already paid. I paid $40 for a $30 front taper that was mediocre at best. I was told to go to a credit machine and pay, which I did. Not a thank you, hope you like it…. nothing. Once again, he barely looked up. He basically gave him a taper cut in the front, covered in black hair spray and got2b glue, with his hairline pushed back way too far. Maybe I am old school, because black hair spray does not make a haircut. Great customer service and professionalism is how you keep loyal customers…even if they are not satisfied. I know what a good hair cut looks like and this was not it. I felt compelled to do this review after we got in the car and I took a closer look at his hair. Obviously, we will not be back. First picture with black spray and got2bglue. Second picture after hair was washed.My son was super excited to visit Buff due to the Instagram hype and a referral. Unfortunately, it went downhill from the time we entered the shop. First, my son is a new client, we walk in let him know we there for our appointment. No …More

My son was super excited to visit Buff due to the Instagram hype and a referral. Unfortunately, it went downhill from the time we entered the shop. First, my son is a new client, we walk in let him know we there for our appointment. No hello, no welcome to my shop, no engagement at all, barely looked up. Just sit take a seat. My son paid the $15.00 appointment fee for the Boy’s Cut 17 and Younger ($30). The website states this includes shampoo, cut down, shape up. No shampoo, no cut down, just a front taper. After sitting in the chair no engagement at all. My son showed him a picture, based on the picture you would think there would be some conversation around exactly what he was looking for. My son is 15 so he can speak for what he would like to accomplish with the cut. As a professional I would expect professional dialogue as it relates to the haircut. Lead your clients on your capabilities based on the client’s current hair style/cut. I walked in after Buff was done. I was not completely satisfied and was told we needed to pay $25 on top of the $15 we already paid. I paid $40 for a $30 front taper that was mediocre at best. I was told to go to a credit machine and pay, which I did. Not a thank you, hope you like it…. nothing. Once again, he barely looked up. He basically gave him a taper cut in the front, covered in black hair spray and got2b glue, with his hairline pushed back way too far. Maybe I am old school, because black hair spray does not make a haircut. Great customer service and professionalism is how you keep loyal customers…even if they are not satisfied. I know what a good hair cut looks like and this was not it. I felt compelled to do this review after we got in the car and I took a closer look at his hair. Obviously, we will not be back. First picture with black spray and got2bglue. Second picture after hair was washed.