Star Nails

Critical: QualityI am a professional nail technician and I told them multiple times that I was not happy with the quality of the service my friend received because they did not use the proper techniques and the gel polish was in her nail beds and were likely to start lifting the next day. They ensure us that this would not be the case and declined the refund we requested and this is what happened only 2 hours later.Service: ManicureI am a professional nail technician and I told them multiple times that I was not happy with the quality of the service my friend received because they did not use the proper techniques and the gel polish was in her nail beds and were …More

I am a professional nail technician and I told them multiple times that I was not happy with the quality of the service my friend received because they did not use the proper techniques and the gel polish was in her nail beds and were likely to start lifting the next day. They ensure us that this would not be the case and declined the refund we requested and this is what happened only 2 hours later.

Critical: QualityI’ve gotten my nails done here about 4 times now. Always has been great, had a few chip but nothing to fuss over until this past week. I got my nails done Wednesday, had gel done and it was great. Didn’t really like the color but that was my own fault. That night I had a nail chip and went in Thursday for it to be fixed. I went in and decided I wanted a new color, they were going to charge me 35, thought that was a bit high for a nail color I had done not even 24 hours ago. Might I add I didn’t want to say anything Wednesday because there was a lot of people waiting. That same night I had another nail, peep and chip. Went if Friday for it to be fixed, everything was fine. Then Friday night I had 2 more nails chip on my left hand. I was frustrated and to save myself a 4th trip I just started to peel the rest off. I couldn’t get one off so I went it today (4/24/21) and just asked for the gel color to be removed. One of the ladies working said “I just don’t think we are talented enough for you” making it seem like it was MY FAULT and I said I don’t think that’s the case. On Thursday there where two others in here for a chipped nail.” I also said, “I could have been my nails, the color, the way they were put on” trying to take some responsibility that it may have been my fault.” She repeated her self and said that we just aren’t a good fit” This salon isn’t about customer service and make it seem like it’s your fault. Not to mention I tip at least 15-20 every time I get my nails done. Usually Tom does my nails and he’s great, I was frustrated and I could tell they were but to tell a customer that they are not talented enough for your nails is beyond ridiculous and disrespectful. The best part, I tipped on EACH CHIPPED NAIL! I loved this place until that was said to me in front of other customers making it seem like I’m like I’m the horrible person. This salon just care about turnover and making money, not client service/relationships.Service: Acrylic nailsI’ve gotten my nails done here about 4 times now. Always has been great, had a few chip but nothing to fuss over until this past week. I got my nails done Wednesday, had gel done and it was great. Didn’t really like the color but that was …More

I’ve gotten my nails done here about 4 times now. Always has been great, had a few chip but nothing to fuss over until this past week. I got my nails done Wednesday, had gel done and it was great. Didn’t really like the color but that was my own fault. That night I had a nail chip and went in Thursday for it to be fixed. I went in and decided I wanted a new color, they were going to charge me 35, thought that was a bit high for a nail color I had done not even 24 hours ago. Might I add I didn’t want to say anything Wednesday because there was a lot of people waiting. That same night I had another nail, peep and chip. Went if Friday for it to be fixed, everything was fine. Then Friday night I had 2 more nails chip on my left hand. I was frustrated and to save myself a 4th trip I just started to peel the rest off. I couldn’t get one off so I went it today (4/24/21) and just asked for the gel color to be removed. One of the ladies working said “I just don’t think we are talented enough for you” making it seem like it was MY FAULT and I said I don’t think that’s the case. On Thursday there where two others in here for a chipped nail.” I also said, “I could have been my nails, the color, the way they were put on” trying to take some responsibility that it may have been my fault.” She repeated her self and said that we just aren’t a good fit” This salon isn’t about customer service and make it seem like it’s your fault. Not to mention I tip at least 15-20 every time I get my nails done. Usually Tom does my nails and he’s great, I was frustrated and I could tell they were but to tell a customer that they are not talented enough for your nails is beyond ridiculous and disrespectful. The best part, I tipped on EACH CHIPPED NAIL! I loved this place until that was said to me in front of other customers making it seem like I’m like I’m the horrible person. This salon just care about turnover and making money, not client service/relationships.