Star Nails

Critical: Professionalism, QualityWent in today with my daughter, my friend ,and her daughter. We were actually there to celebrate her daughter’s birthday. We went in and signed in. They were very hard to hear and to talk with and seemed annoyed that we were there. My friend and I wanted pedicures and the girls wanted acrylic nails. After the confusion at the time of sign it, we thought we were all good. My friend and I got ready for the pedicures, I had old polish on my toes and the lady was annoyed she had to take it off. Girls got started on there nails, my daughter always has a picture of what she wants her nails to look like. The lady she originally started her nails she showed the picture said ok. The lady who was doing my nails put foil on my toes to take the polish off and walked away, went to my daughter looked at her pic, said “no we can’t do that, we don’t do rhinestones” (she wanted a rhinestone cross on one finger on each had) my daughter then said well can you just paint it on instead. Lady said for $10. Daughter was like no thanks I will just do it when I get home then. Went on with the manicure, realized she wasnt doing acrylics. Told her about that she got super nasty with us told us “their acrylics person wasn’t there, and your to young for acrylics” .Me still with foil on my toes waiting for my pedicure to start.Said “what?!? That is the only reason we r here is for them to get acrylics, and how are you going to tell me my daughter is to young?!?! She’s 12 and this is not her first time.We go to many different nail salons. We have never been treated like this. It was as if we were inconveniencing them. It was super uncomfortable atmosphere, and we will never be returning. If they treat others like this, I don’t think they will be open to much longer!Services: Pedicure, Acrylic nailsWent in today with my daughter, my friend ,and her daughter. We were actually there to celebrate her daughter’s birthday. We went in and signed in. They were very hard to hear and to talk with and seemed annoyed that we were there. My …More

Went in today with my daughter, my friend ,and her daughter. We were actually there to celebrate her daughter’s birthday. We went in and signed in. They were very hard to hear and to talk with and seemed annoyed that we were there. My friend and I wanted pedicures and the girls wanted acrylic nails. After the confusion at the time of sign it, we thought we were all good. My friend and I got ready for the pedicures, I had old polish on my toes and the lady was annoyed she had to take it off. Girls got started on there nails, my daughter always has a picture of what she wants her nails to look like. The lady she originally started her nails she showed the picture said ok. The lady who was doing my nails put foil on my toes to take the polish off and walked away, went to my daughter looked at her pic, said “no we can’t do that, we don’t do rhinestones” (she wanted a rhinestone cross on one finger on each had) my daughter then said well can you just paint it on instead. Lady said for $10. Daughter was like no thanks I will just do it when I get home then. Went on with the manicure, realized she wasnt doing acrylics. Told her about that she got super nasty with us told us “their acrylics person wasn’t there, and your to young for acrylics” .Me still with foil on my toes waiting for my pedicure to start.

Critical: QualityI have gone 3 different times for gel nails and a fill. Today I had an appointment for 11:30 but didn’t get started until noon. The older woman is way too rough. After she burned a hole in my finger and left an open sore (I told her it hurt and yelled ouch when it happened), she continued to be rough. She filed my skin repeatedly instead of my nails and while holding the dremmel like tool on my cuticles and burning them because she held it on too long. I told her it was burning when she held the tool in place too long multiple times. My nails are all different lengths. She didn’t hold them together to even attempt to get them the same. She also asks obsessively where I got my nails done before. Definitely won’t go back.Service: Gel manicuresI have gone 3 different times for gel nails and a fill. Today I had an appointment for 11:30 but didn’t get started until noon. The older woman is way too rough. After she burned a hole in my finger and left an open sore (I told her it …More

I have gone 3 different times for gel nails and a fill. Today I had an appointment for 11:30 but didn’t get started until noon. The older woman is way too rough. After she burned a hole in my finger and left an open sore (I told her it hurt and yelled ouch when it happened), she continued to be rough. She filed my skin repeatedly instead of my nails and while holding the dremmel like tool on my cuticles and burning them because she held it on too long. I told her it was burning when she held the tool in place too long multiple times. My nails are all different lengths. She didn’t hold them together to even attempt to get them the same. She also asks obsessively where I got my nails done before. Definitely won’t go back.