Critical: Punctuality, ValueI just tried to get my hair cut on my lunch break, I did everything I could think of to make it easy to satisfy my needs, I waited until the stylist I wanted was working, checked in online early (I checked in before I even left for my lunch break, as my office is pretty close) and even arrived before my recommended arrival time. I was greeted at the door pleasantly, gave them my name, told them who I was there for, and was told to take a seat, “should just be a minute or two” I was told. I was lied to. I then spent the next 45 minutes of my lunch break, patiently waiting for my turn. Finally, it got to the point where even if the stylist only needed 10 minutes to cut my hair, I would only JUST make it back to my work in time. I have never left a sport clips with hair longer than when I went in. That sport clips is on my way home, located in a very conveinent location. But they have lost a customer for life. If you are reading this and need your hair cut quickly or even at a reasonable speed, I highly encourage you to not patronize this business, instead wait for an afternoon you can really block off some time for, you know, like with the cable guy. “Yeah we can squeeze you in sometime between 11am and 3pm”. I cannot put into words how frustrated I am with this place of business. I feel ignored.Service: HairstylingI just tried to get my hair cut on my lunch break, I did everything I could think of to make it easy to satisfy my needs, I waited until the stylist I wanted was working, checked in online early (I checked in before I even left for my lunch …More
I just tried to get my hair cut on my lunch break, I did everything I could think of to make it easy to satisfy my needs, I waited until the stylist I wanted was working, checked in online early (I checked in before I even left for my lunch break, as my office is pretty close) and even arrived before my recommended arrival time. I was greeted at the door pleasantly, gave them my name, told them who I was there for, and was told to take a seat, “should just be a minute or two” I was told. I was lied to. I then spent the next 45 minutes of my lunch break, patiently waiting for my turn. Finally, it got to the point where even if the stylist only needed 10 minutes to cut my hair, I would only JUST make it back to my work in time. I have never left a sport clips with hair longer than when I went in. That sport clips is on my way home, located in a very conveinent location. But they have lost a customer for life. If you are reading this and need your hair cut quickly or even at a reasonable speed, I highly encourage you to not patronize this business, instead wait for an afternoon you can really block off some time for, you know, like with the cable guy. “Yeah we can squeeze you in sometime between 11am and 3pm”. I cannot put into words how frustrated I am with this place of business. I feel ignored.