Critical: QualityCame in for a haircut. Older woman, Karen, left multiple razor burns on the back of neck to the point they bled. If you would like to see pictures please see my Yelp review. I couldn’t see it at the time though it hurt as they were hidden under my collar. She never made me aware this happened even after I paid and left a tip. when I got home and noticed it on my neck and some blood on the back of my collar. I called to make them aware. I was given a free haircut for next time and told if I would like a refund I would have to come back in. Came back in got my refund. No sense of sympathy or empathy from the manger. Not rude at all, just transactional.First time I would say someone should be truly fired. Not only did Karen leave multiple razor burns/blood on my neck. But she failed to disclose this to me after we were done and let me pay and leave her a tip. Complete disregard for customer service.Service: HairstylingCame in for a haircut. Older woman, Karen, left multiple razor burns on the back of neck to the point they bled. If you would like to see pictures please see my Yelp review. I couldn’t see it at the time though it hurt as they were hidden …More
Came in for a haircut. Older woman, Karen, left multiple razor burns on the back of neck to the point they bled. If you would like to see pictures please see my Yelp review. I couldn’t see it at the time though it hurt as they were hidden under my collar. She never made me aware this happened even after I paid and left a tip. when I got home and noticed it on my neck and some blood on the back of my collar. I called to make them aware. I was given a free haircut for next time and told if I would like a refund I would have to come back in. Came back in got my refund. No sense of sympathy or empathy from the manger. Not rude at all, just transactional.