Sport Clips Haircuts of Dubuque – Dodge Street

Critical: QualityMy husband went there today and WOW his hair is a disaster. One side is cut very short and the other side is drastically uneven. She had plenty of hair to work with prior to cutting it. He had grown it out for MONTHS so it’s not like she had nothing to work with. This was either done by someone who clearly has no idea what their doing or bad training and shouldn’t be behind a chair.My husband went there today and WOW his hair is a disaster. One side is cut very short and the other side is drastically uneven. She had plenty of hair to work with prior to cutting it. He had grown it out for MONTHS so it’s not like she …More

My husband went there today and WOW his hair is a disaster. One side is cut very short and the other side is drastically uneven. She had plenty of hair to work with prior to cutting it. He had grown it out for MONTHS so it’s not like she had nothing to work with. This was either done by someone who clearly has no idea what their doing or bad training and shouldn’t be behind a chair.

Critical: ProfessionalismI took my grandson to his appointment which my daughter booked online May 18th, 2020. Now mind you this establishment has just reopened since covid-19. We arrived at our scheduled appointment with our masks covering our faces and from our vehicle called the phone number we were instructed to call to let staff know we were outside. The phone to the establishment remained busy as I repeatedly called for about 5 minutes. We decided to exit our vehicle and walk up to the door and again called the number that was indicated on a big poster board hanging on their window. Again busy. I decided to open the door, not to go in but to let the gal at the desk know we arrived for our appointment. The gal at the front desk was about as unprofessional as a wet mop. She hollered at us not to come in as I verbally stated I just wanted staff to know we arrived and continued to receive a busy signal on their phone. She nastily replied to me “that’s because we are on it.” I seriously don’t think I have ever been treated so rude by any establishment as I did this particular day. I didn’t get this gals name but she was short with bleach blonde hair and dark roots. Nancy was the gal who cut my grandson’s hair. She couldn’t have been nicer and she did an excellent job! I left flabbergasted due to the rude treatment thinking to myself how do you treat paying customers with such disrespect. Paying customers are the backbone to the success of a business and if this is the treatment I receive for services I will take my business elsewhere! Oh by the way when my grandson’s haircut was finished and it was time to pay they had no problem letting me in. Funny how that works ‍♀️I took my grandson to his appointment which my daughter booked online May 18th, 2020. Now mind you this establishment has just reopened since covid-19. We arrived at our scheduled appointment with our masks covering our faces and from our …More

I took my grandson to his appointment which my daughter booked online May 18th, 2020. Now mind you this establishment has just reopened since covid-19. We arrived at our scheduled appointment with our masks covering our faces and from our vehicle called the phone number we were instructed to call to let staff know we were outside. The phone to the establishment remained busy as I repeatedly called for about 5 minutes. We decided to exit our vehicle and walk up to the door and again called the number that was indicated on a big poster board hanging on their window. Again busy. I decided to open the door, not to go in but to let the gal at the desk know we arrived for our appointment. The gal at the front desk was about as unprofessional as a wet mop. She hollered at us not to come in as I verbally stated I just wanted staff to know we arrived and continued to receive a busy signal on their phone. She nastily replied to me “that’s because we are on it.” I seriously don’t think I have ever been treated so rude by any establishment as I did this particular day. I didn’t get this gals name but she was short with bleach blonde hair and dark roots. Nancy was the gal who cut my grandson’s hair. She couldn’t have been nicer and she did an excellent job! I left flabbergasted due to the rude treatment thinking to myself how do you treat paying customers with such disrespect. Paying customers are the backbone to the success of a business and if this is the treatment I receive for services I will take my business elsewhere! Oh by the way when my grandson’s haircut was finished and it was time to pay they had no problem letting me in. Funny how that works ‍♀️