Sport Clips Haircuts of Chester – Breckenridge

Critical: Quality, ValueThis was my 1st time visiting.Came in by way of family member referral.The service was initially good, & stylist was friendly.(Shampoo, Massage Chair, Cut, Beard Trim/Shaping, Style, Hair Care Products “Shampoo, Conditioner, Hair & Beard Cream, Hair Pomade”, Tip Given etc.)However, throughout the experience, the friendly nature of the conversation seemed to indeed shift.It became more about catering/or services leaning towards the eventual amount of products that could be Up-Sold/Gotten out of the customer, in addition to the cost of service’s given, at checkout…Rather than if the customer was indeed happy with the service/actual Hair Cut recieved.I purchased Shampoo, Conditioner, Hair & Beard Sculpting Cream, & Pomade.Much more so than I would normally/usually purchase when getting my haircut.Plus I asked for Shampoo & Conditioner in 1 bottle mixed together, in a smaller size,but instead was given 2 separate Shampoo & Conditioner in much larger more costly bottles.Though didn’t realize until I left the establishment.The cost of the products was “Atleast”half the cost of the total bill.Much more so than “ANY” other establishment I’d ever visited.In “Any” state I’ve either visited/ lived in.When I got to my destination….(& I went directly there from Sports Clips, no additional stops where made)…I noticed all bottles/ containers had some small puncture spots, & was causing to leak, quite a bit more so with the Shampoo & Conditioner.There was nothing damaging that could’ve happened to the product in the bag, riding in the vehicle, the little time it took to get back, then to take out of the bag & place containers in shower & on shelf.While I understand the business doesn’t make, or fill the product themselves, they do up-sell it throughout the entire service.For its cost, the bottles should be checked before selling to the customer.The customer’s themselves should not have to check for leaks or damage before leaving the establishment.Especially for the cost of service & products purchased.I left a very detailed message.Waited “Several” days for someone, anyoneto get back with me before leaving my review.Sports Clips could’ve had repeat business from myself, & I would’ve suggested to other family & friends to visit too.Now I will probably never go back, & will share my experience with others.As I pretty sure an Employee or MGR does indeed check the voicemails, & made a conscious decision to not get back to me.I’m guessing because they already got my money & don’t care if the customer is satisfied or not.(Cost of Shampoo, Massage Chair, Cut, Beard Trim/Shaping, Style, Products Purchased, & Tip Given).I’m also guessing if a response is finally made, it will be because a negative review was left publicly.Where as they probably weren’t concerned with taking the time or effort, to take care of the customer, especially being my 1st visit, just by me leaving a voicemail alone.Decided why bother, they got my money, & just to simply ignore said issue.They may have gotten my money once, that’s fine.Though they must realize this is “Not” a good look for a businesses continuing success, or it’s longevity.As word of mouth, public or social media post, does & can either help or hinder future potential revenue.They will never get my $ again. Plus I will share my experience with others. I’ve visited many places, bought plenty of care products in the past. None have “EVER” had leaky containers.In the rare event that an issue existed, the establishment usually cared enough for the customer to call them back/ solve issue/ made right.This is a shame, a disappointment, & a waste of pricey hair care products (Again more than half the cost of the total bill) that can’t be used. The customer shouldn’t have to keep in a plastic bag in the shower or shelf, just to try and salvage or use what doesn’t leak out.I didn’t pay much more than I would normally pay for product at any store or salon, to not be able to use “ALL” the product, not just what won’t leak out.Services: Beard trim, HaircutThis was my 1st time visiting.Came in by way of family member referral.The service was initially good, & stylist was friendly. …More

This was my 1st time visiting.

Critical: Professionalism, QualityI first want to start off by saying I had found a stylist at this location that I wanted to stay with. I called Monday morning on memorial day and asked to set an appointment with that stylist. There was a hint of distain when the girl told me she no longer worked there. When I asked to set up an appointment they would not confirm they would be open as late as 2pm. I left home to run my errands a little early and when I arrived they were still open.When I finally sat down in a chair I had shown 3 photos of a haircut all of the same style just at different lengths. I communicated how I wanted to achieve that look but the girl doing my hair just completely ignored everything I said. She didn’t attempt to clarify any misunderstanding so I assumed she knew exactly what I was saying.But them she begins cutting hair where she wouldn’t need to. I reminded her that I will be training my hair to lay back rather than to the side. Instead of working towards that she suggested that I go home and try to see if I can get it to do so. Basically I am supposed to allow her to cut my hair and wait until I go home to style it and hope it works?I had to frantically call around the city to find someone who would be willing to take me in and fix the mess this negligent girl made of my hair. Thankfully it was salvageable and I have an awesome haircut now.The point here is that she was far too concerned with going home that she didn’t bother to try and help me achieve the look I set in there for. She messed up my hair entirely and I will never go there again.Service: HaircutI first want to start off by saying I had found a stylist at this location that I wanted to stay with. I called Monday morning on memorial day and asked to set an appointment with that stylist. There was a hint of distain when the girl told …More

I first want to start off by saying I had found a stylist at this location that I wanted to stay with. I called Monday morning on memorial day and asked to set an appointment with that stylist. There was a hint of distain when the girl told me she no longer worked there. When I asked to set up an appointment they would not confirm they would be open as late as 2pm. I left home to run my errands a little early and when I arrived they were still open.