Sport Clips Haircuts of Belton Towne Center

Critical: Professionalism, Quality, ValueWhile I generally believe everyone has a bad day and should be given grace, this was such a bad experience, it almost felt personal.I wear a mask because I work in a hospital around covid patients. I was told more than five times that “It’s okay” to take it off. I took it off, feeling uncomfortable, to avoid further pushing (I’m vaccinated).I have spent a year growing my hair out, but absolutely could not take the short hairs near my neck. I wanted an undercut that ended in a point with a 2 or 3 blade. Not hard or complicated. I explained this multiple times and had multiple pictures. First thing she does, goes straight across. She shows me. I clarify it was not what I wanted. She apologized. I said it was fine, just clean up and we’ll be done.Then she tells me she can cut a point in to the under cut to make it look like a point. I said if she felt comfortable and had done it before, that would be really cool. She does it. It feels…off. I point out it does not feel even. She says it is. I go home…and my husband let’s me get a closer look and it is butchered. Lines are off, different thicknesses everywhere, undercut is uneven. Just terrible. I cried. Literally. I was so angry and upset. All that hair, all that time, ruined.My husband helps me fix it at home. I called to complain. Another woman answered. I tried to tell her that the woman who cut my hair shouldn’t perform the undercut service until she gets more practice maybe? I’m trying to talk over the background noise of a hair dryer. At this point, I’m over trying not to sound irritated, and I finally say, “I’m sorry, are you busy?” She responds with, “Yeah actually. And she’s the manager so…” I gave up. I gave her my number to call back. Nothing. I filled out the survey online. No response after two months.Do not go here. Find a salon. Pay the money. Go anywhere else but here.Service: HaircutWhile I generally believe everyone has a bad day and should be given grace, this was such a bad experience, it almost felt personal. …More

While I generally believe everyone has a bad day and should be given grace, this was such a bad experience, it almost felt personal.