Spavia LBX

Critical: Communication, ProfessionalismI flew into LA from Vegas for Mother’s day weekend because my daughter had scheduled for us to have a Mother’s Daughter massage schedule for 5:50 pm. After driving to Long Beach we received a call at 5pm from someone at the spa to say they only had one massage therapist there and could only do one of us. This is unacceptable not to mention unprofessional. My opinion they deserve grade F .I flew into LA from Vegas for Mother’s day weekend because my daughter had scheduled for us to have a Mother’s Daughter massage schedule for 5:50 pm. After driving to Long Beach we received a call at 5pm from someone at the spa to say they …More

I flew into LA from Vegas for Mother’s day weekend because my daughter had scheduled for us to have a Mother’s Daughter massage schedule for 5:50 pm. After driving to Long Beach we received a call at 5pm from someone at the spa to say they only had one massage therapist there and could only do one of us. This is unacceptable not to mention unprofessional. My opinion they deserve grade F .

Critical: CommunicationPoor communication with customers and not genuinely concern about customer satisfaction. Therapists are late to start massages. Poor communication among staff. Front desk and management have unclear practices and do not solve problems, instead pacify and use condescending words like “no worries” and “I understand” when the end result is not customer centered or satisfactory. In addition, the follow through is lacking from management.Poor communication with customers and not genuinely concern about customer satisfaction. Therapists are late to start massages. Poor communication among staff. Front desk and management have unclear practices and do not solve problems, …More

Poor communication with customers and not genuinely concern about customer satisfaction. Therapists are late to start massages. Poor communication among staff. Front desk and management have unclear practices and do not solve problems, instead pacify and use condescending words like “no worries” and “I understand” when the end result is not customer centered or satisfactory. In addition, the follow through is lacking from management.

Critical: QualityWaste of time and money. It’s like a massage envy wannabe, and that’s not a good thing. The facial is barebones, I could do better at home. The therapists are there to do a job, not take care of the clients. Wish I hadn’t spent my day off there, but I’ll know better from now on.

Waste of time and money. It’s like a massage envy wannabe, and that’s not a good thing. The facial is barebones, I could do better at home. The therapists are there to do a job, not take care of the clients. Wish I hadn’t spent my day off there, but I’ll know better from now on.

Critical: Communication, ProfessionalismAsked to rescheduled my appointment as I am a nurse here on a contract. I’m unable to leave my job if patients still need assistance, despite my end time. I Requested to be reschedule the next day. NOT a cancellation. I was told the cancellation policy was to charge me 50% ($75) of the service fee. Poor service as this could have been an opportunity to have a weekly customer. To Massage envy I go…as they have been flexible with me in the past.Asked to rescheduled my appointment as I am a nurse here on a contract. I’m unable to leave my job if patients still need assistance, despite my end time. I Requested to be reschedule the next day. NOT a cancellation. I was told the …More

Asked to rescheduled my appointment as I am a nurse here on a contract. I’m unable to leave my job if patients still need assistance, despite my end time. I Requested to be reschedule the next day. NOT a cancellation. I was told the cancellation policy was to charge me 50% ($75) of the service fee. Poor service as this could have been an opportunity to have a weekly customer. To Massage envy I go…as they have been flexible with me in the past.