Spa On the Avenue

Critical: Professionalism, QualityI’m leaving this review on behalf of my Mom and Aunt. They are from out of town and someone at their hotel unfortunately suggested this place. They had a 9am appointment and arrived 5 minutes late due to getting lost. Instead of this salon rescheduling them they rushed and did a poor job on their manicures. To top it off, they asked for a payment while they were in the middle of getting their nails done, my aunt had to have this woman go into her bag and get the payment for her. This place is unprofessional.I’m leaving this review on behalf of my Mom and Aunt. They are from out of town and someone at their hotel unfortunately suggested this place. They had a 9am appointment and arrived 5 minutes late due to getting lost. Instead of this salon …More

I’m leaving this review on behalf of my Mom and Aunt. They are from out of town and someone at their hotel unfortunately suggested this place. They had a 9am appointment and arrived 5 minutes late due to getting lost. Instead of this salon rescheduling them they rushed and did a poor job on their manicures. To top it off, they asked for a payment while they were in the middle of getting their nails done, my aunt had to have this woman go into her bag and get the payment for her. This place is unprofessional.

Positive: Communication, Professionalism, QualityI had my first ever Brazilian wax with Tara and she was AMAZING! She made me feel so comfortable and has me laughing the whole time while still being so professional! The spa is absolutely beautiful and sparkling while maintaining a very welcoming atmosphere. I recommend this place for anyone looking for an afternoon of pampering and relaxation. Will definitely be booking with Tara again!I had my first ever Brazilian wax with Tara and she was AMAZING! She made me feel so comfortable and has me laughing the whole time while still being so professional! The spa is absolutely beautiful and sparkling while maintaining a very …More

I had my first ever Brazilian wax with Tara and she was AMAZING! She made me feel so comfortable and has me laughing the whole time while still being so professional! The spa is absolutely beautiful and sparkling while maintaining a very welcoming atmosphere. I recommend this place for anyone looking for an afternoon of pampering and relaxation. Will definitely be booking with Tara again!

Positive: QualityI wanted to give a huge shoutout to Tara at Spa on the Avenue! My mom and I have gone to get regular pedicures since summer of 2020, and every time one of us gets Tara we have the best time! She is so good at what she does and is so friendly and interactive while doing it!

I wanted to give a huge shoutout to Tara at Spa on the Avenue! My mom and I have gone to get regular pedicures since summer of 2020, and every time one of us gets Tara we have the best time! She is so good at what she does and is so friendly and interactive while doing it!

Critical: Communication, ProfessionalismMy husband purchased me a package called “Roll out the Red Carpet” for my birthday. He paid for the specific package and the spa wrote that it was the “Roll out the Red Carpet” package on the card. This was actually the second time he bought it for me. First time went great, this time I left crying. I completed all of the services and when I went to checkout and handed them the gift card, they said I owed them money. I asked what they were talking about, they specifically wrote that it was the red carpet package in the card, how can I owe more money? They said they raised their prices so now the gift card wouldn’t cover it. How can you purchase a specific package and then try to charge more after the fact? I spoke to the manager and she got very rude with me and said “I don’t know what to tell you, we haven’t raised our prices in a while so it is time”. She then told me that it says in fine print on the back of the card that it was a monetary value, not a package, but they sell the packages as gifts and even write what it is specifically for on the card. On top of it all, they are trying to tell me that it is for a monetary value and not the package we purchased, but they won’t let you apply it toward any other package except for the one you originally purchased. Makes no sense. Complete rip off!! And the fact they didn’t tell me all of this until I completed all of the services in the package. In the end, I had to put money toward my own gift that someone was told they had purchased. My nice gift turned into me leaving the spa crying because they were so rude about the situation. Do not buy anyone gifts from here!!! I would hate for them to have the same experience. You think you are doing something great for someone and it turns into a mess. Especially after people couldn’t get in after the initial purchase due to Covid, then they want to up the price on you when you are able to get in. They lost a loyal customer!! Bought many packages from them, never again!My husband purchased me a package called “Roll out the Red Carpet” for my birthday. He paid for the specific package and the spa wrote that it was the “Roll out the Red Carpet” package on the card. This was actually the second time he …More

My husband purchased me a package called “Roll out the Red Carpet” for my birthday. He paid for the specific package and the spa wrote that it was the “Roll out the Red Carpet” package on the card. This was actually the second time he bought it for me. First time went great, this time I left crying. I completed all of the services and when I went to checkout and handed them the gift card, they said I owed them money. I asked what they were talking about, they specifically wrote that it was the red carpet package in the card, how can I owe more money? They said they raised their prices so now the gift card wouldn’t cover it. How can you purchase a specific package and then try to charge more after the fact? I spoke to the manager and she got very rude with me and said “I don’t know what to tell you, we haven’t raised our prices in a while so it is time”. She then told me that it says in fine print on the back of the card that it was a monetary value, not a package, but they sell the packages as gifts and even write what it is specifically for on the card. On top of it all, they are trying to tell me that it is for a monetary value and not the package we purchased, but they won’t let you apply it toward any other package except for the one you originally purchased. Makes no sense. Complete rip off!! And the fact they didn’t tell me all of this until I completed all of the services in the package. In the end, I had to put money toward my own gift that someone was told they had purchased. My nice gift turned into me leaving the spa crying because they were so rude about the situation. Do not buy anyone gifts from here!!! I would hate for them to have the same experience. You think you are doing something great for someone and it turns into a mess. Especially after people couldn’t get in after the initial purchase due to Covid, then they want to up the price on you when you are able to get in. They lost a loyal customer!! Bought many packages from them, never again!