Spa By the Sea

Critical: Communication, ProfessionalismLet’s start by saying I made my appointment for a couples massage at 11. The morning of, I received multiple phone calls my time had changed to 3:30. When I called back they informed me someone had called in, but my 11:00 spot was no longer available, one of us could get in at 12 (who wants to to a couples massage alone!?) when we arrived we were shown the locker rooms and asked to change into robes. I used the bathroom in the ladies locker room when the doorknob fell off the handle leaving me trapped inside. By the grace of god someone heard me knocking and was able to let me out. We were then sent to a “wellness room” where there was water and chocolate waiting, per the receptionist but all we found were 3 dirty, empty glasses. The massage was for 90 minutes (the time started when we were first shown to the locker rooms) and Kim and Joseph did wonderful work. The fire alarm and ping pong tournament made it hard to relax, but it is what it is. After our short massage we were shown back to the locker rooms to change, I obviously avoided the bathroom but my husband tried to shower off, when he moved the handle to turn on the shower, it fell to the floor smacking his foot and leaving an enormous bruise (visible this morning). When were ready to go, we headed to the front counter to pay, we were greater with an astronomical cost, $27 more than the original price per person as well as the automatic gratuity. I don’t mind paying for quality work, and the therapists delivered it, but the terrible way we were treated and the falling apart facility was definitely not worth it! Save your time and go somewhere else!Let’s start by saying I made my appointment for a couples massage at 11. The morning of, I received multiple phone calls my time had changed to 3:30. When I called back they informed me someone had called in, but my 11:00 spot was no …More

Let’s start by saying I made my appointment for a couples massage at 11. The morning of, I received multiple phone calls my time had changed to 3:30. When I called back they informed me someone had called in, but my 11:00 spot was no longer available, one of us could get in at 12 (who wants to to a couples massage alone!?) when we arrived we were shown the locker rooms and asked to change into robes. I used the bathroom in the ladies locker room when the doorknob fell off the handle leaving me trapped inside. By the grace of god someone heard me knocking and was able to let me out. We were then sent to a “wellness room” where there was water and chocolate waiting, per the receptionist but all we found were 3 dirty, empty glasses. The massage was for 90 minutes (the time started when we were first shown to the locker rooms) and Kim and Joseph did wonderful work. The fire alarm and ping pong tournament made it hard to relax, but it is what it is. After our short massage we were shown back to the locker rooms to change, I obviously avoided the bathroom but my husband tried to shower off, when he moved the handle to turn on the shower, it fell to the floor smacking his foot and leaving an enormous bruise (visible this morning). When were ready to go, we headed to the front counter to pay, we were greater with an astronomical cost, $27 more than the original price per person as well as the automatic gratuity. I don’t mind paying for quality work, and the therapists delivered it, but the terrible way we were treated and the falling apart facility was definitely not worth it! Save your time and go somewhere else!

Positive: Communication, Professionalism, QualityWell this was the best money I spent. As a man, I’ve never had a facial but was convinced to do so by my wife. Erin did my massage and facial and I have never felt so relaxed and rejuvenated. Can completely recommend

Well this was the best money I spent. As a man, I’ve never had a facial but was convinced to do so by my wife. Erin did my massage and facial and I have never felt so relaxed and rejuvenated. Can completely recommend