Spa at Equinox

Critical: ProfessionalismThe staff at The Marsh / Chop House restaurant need to be better trained at customer greeting and service. Hostess had no eye contact and had a cold and gruff attitude while showing us to our table. The waitress was even worse when we asked to be seated at a different table. Lunch was $60 for one turkey sandwich and one Caesar salad – My wife and I split both – with one glass of Moscato and one Vodka tonic. The hotel is very old and is in need of updating. Be ready to do a lot of walking as the parking lot is in the back of the Hotel, probably 200 yards to get to our room. The elevator was also very far from our room location, no need to go hiking, you can get all the work out you need walking in and out and around the Hotel. The room also had no refrigerator or microwave. There was a fair amount of road noise at night as the highway (Route 7) is right in front of the main building – try to get a room toward to rear portion of the hotel.The people at the front desk were okay – friendly enough, room was clean, enough towels. The maintenance staff were nice, always had a friendly greeting.If you’re looking for an old colonial environment – this is the place for you.Booked for two nights – only stayed for one. Good luck.We will never stay there again!The staff at The Marsh / Chop House restaurant need to be better trained at customer greeting and service. Hostess had no eye contact and had a cold and gruff attitude while showing us to our table. The waitress was even worse when we …More

The staff at The Marsh / Chop House restaurant need to be better trained at customer greeting and service. Hostess had no eye contact and had a cold and gruff attitude while showing us to our table. The waitress was even worse when we asked to be seated at a different table. Lunch was $60 for one turkey sandwich and one Caesar salad – My wife and I split both – with one glass of Moscato and one Vodka tonic. The hotel is very old and is in need of updating. Be ready to do a lot of walking as the parking lot is in the back of the Hotel, probably 200 yards to get to our room. The elevator was also very far from our room location, no need to go hiking, you can get all the work out you need walking in and out and around the Hotel. The room also had no refrigerator or microwave. There was a fair amount of road noise at night as the highway (Route 7) is right in front of the main building – try to get a room toward to rear portion of the hotel.

Positive: ProfessionalismJoan was frigin awesome. Best facial ever. She’s so good and super professional and sooooo sweet. It’s pricey but worth it. Go if your staying at the equinox. Also the massages are really good too.

Joan was frigin awesome. Best facial ever. She’s so good and super professional and sooooo sweet. It’s pricey but worth it. Go if your staying at the equinox. Also the massages are really good too.

Critical: Communication, Professionalism, QualityHorrible! Horrible! Horrible! Unprofessional! The morning of our massages was called and said that they could not do both massages that they can only do one because somebody took the day off! Wouldn’t recommend this place if you like things to go the way you schedule things! Would recommend not bringing any business to this over priced under delivered spa!Horrible! Horrible! Horrible! Unprofessional! The morning of our massages was called and said that they could not do both massages that they can only do one because somebody took the day off! Wouldn’t recommend this place if you like things …More

Horrible! Horrible! Horrible! Unprofessional! The morning of our massages was called and said that they could not do both massages that they can only do one because somebody took the day off! Wouldn’t recommend this place if you like things to go the way you schedule things! Would recommend not bringing any business to this over priced under delivered spa!