Address and Contact Information
Address: 120 Marketplace Cir, Georgetown, KY 40324
Phone: (502) 570-8833
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Reviews
Kelsey w
I use to be a member at Southern Rays in Georgetown, KY. I loved tanning here because of their options. I became more and more busy and told them that it would be my last month. They acknowledged that. Today (8 or so months later ) I noticed that I was still being charged a monthly fee . which was approx. 80$ . I called to ask them why I was still being charged since this was suppose to be a 2 month membership only with no additional charges and if I could be refunded my money since I had not been there in months and was under said impression after expressing that I didn’t want to continue my membership. I called Liz in grown. She was very kind and gave me a number of someone who was suppose to be of assistance. I called Cheryl at one of the Lexington branches. I explained to her my issue and she was very argumentative. She told me there was no way I could get my money back and that to stop any further deductions from my account by them, I would have to come in and fill out a form. I was never told that. I am very irate with this business currently . they just want your money and don’t care how they get it. Very poor business quality. I would give 0 stars if possible.
… moreLaurie Varellas
Very knowledgeable staff and extremely clean tanning salon. Cheryl and David were so warm and welcoming I felt as if I’d known them for years! Cheryl spent alot of time discussing the various packages offered. Her many, many years involved in owning and operating tanning salons made me feel like I’d made a great choice in selecting Southern Rays Tanning as my place to do business!
… moreAnthony Vanderpool
Was a member for 2+ years, all was well until I realized i’m paying triple for the bed i’m using than what I should. Planet Fitness offers more tanning beds for 20$ a month, so I would seriously consider looking into this if you’re in the Lexington area often; they are also coming to Georgetown rather soon.
… moreMisty Layne
I signed up for a 2 month membership and wasn’t made aware that I would be charged the $21.99 fee even after the 2 months was up unless I went in and froze or canceled my membership. When I made the owner or manager know that her employees didn’t inform me of those details, she was rude and condescending. She said that I should have overlooked my bank statments better and said I was still out of the $66 that I had been charged even though I hadn’t laid. After telling her she lost a customer, she laughed and said “we’ve been in business for 20+ years, we’ll be fine.” I mean really!? What kind of business are you running with an attitude like that?
… moresydney vermillion
Horrible customer service by the older man there, not sure if he is the owner or what. He talked to me like I was stupid and just bother by me calling in general. And is alway extremely rude when I come in to lay in the tanning bed. I called to cancel my membership and he said it has to be done by the 20th or the money still comes out. I was like wow that is kinda crappy. He said ” uhh it literally right there on your contract, did you not read it?” When I had signed up the lady told me that was only if I wanted to freeze my account and that I could cancel at anytime. I will never be back and I’ll be sure to tell everyone I know to never give them their business.
… moreDavid Arnett
John and the staff at Southern Rays Tanning are the best! They always make me feel so welcome, like I’m part of the family. I love their beds, they are always clean and the bulbs are nice and “hot”. Thank you John and the Southern Rays Tanning team for making my tanning experience as relaxing as I need it to be.
… moreEmma Frazier
I went in like a week ago and laid for 10 min. Just looked at my arm yesterday and I have ringworm!!! So disgusting!!! I don’t tan anywhere else and I don’t do anything else to cause the infection, my doctor said it was because of their bed! I am absolutely disgusted by this establishment! If you aren’t going to clean the beds between uses, don’t work at a tanning salon!
… moreBobneal Smith
Went from awesome to pathetic in four weeks. Dirty beds and bulbs out, somthing has slipped. Spoke to the owener and he didn’t care enough to ask which blubs were out. He said we depend on the customer to tell us, but didn’t even check when I complained. What sucks is i paid for a year. Maybe that is why he didn’t care? Somthing or someone is broke and they don’t care to fix it. Three weeks to fix the bulbs the last time I mentioned it and they still tried to put me in that bed the whole time.
… moreStacey Roy
Love the beds. Probably the best tanning salon I have been to but………. The staff is rude, double charge when you cancel, and not a smile one.
… moreA Elizabeth
Best spray tan in Georgetown! The staff has always been friendly and knowledgeable anytime I’ve been here.
… more