South Beach Tanning Company

Critical: Professionalism, Quality, ValueI’ve been getting medium spray tans from versa spa (the machine used to apply the product) since 2009. I decided to change it up and try the dark option, which I hadn’t done in probably a decade. The result was not more than a light spray tan and definitely not even close to a medium spray tan. I called the next morning and spoke to the manager of this corporate store, Cat. While she was patient and maintained her composure, her end offer was, “We can give you another tan for $10, the same price you originally paid for the spray tan. Otherwise, you’ll have to come back into the store so I can evaluate and continue this discussion. At this point it seems like all you want is just another free tan.” All in all it’s fair to say I paid $15 dollars for this spray tan and Cat was only willing to ask me to pay another $15 if I wanted to come in and do another spray tan. It takes a full hour of my time to drive to the store, do the business dance, and drive home. I have a full Saturday (which I am only home 12 days month, so weekends are highly valuable to me) of activities planned with my family and friends that I will not/cannot invest another hour into this debacle.Regardless of purchasing the spray tans at a discounted rate and the fact it was just a $5 up charge to do the dark – that does not excuse a business from providing adequate service to customers. I’m already very particular who I give my business to (aka: my hard earned money) and at this point, if I ever do return to this store or even this company, it will be YEARS as I am stunned by the blatant disregard for customer satisfaction.Service: TanningI’ve been getting medium spray tans from versa spa (the machine used to apply the product) since 2009. I decided to change it up and try the dark option, which I hadn’t done in probably a decade. The result was not more than a light spray …More

I’ve been getting medium spray tans from versa spa (the machine used to apply the product) since 2009. I decided to change it up and try the dark option, which I hadn’t done in probably a decade. The result was not more than a light spray tan and definitely not even close to a medium spray tan. I called the next morning and spoke to the manager of this corporate store, Cat. While she was patient and maintained her composure, her end offer was, “We can give you another tan for $10, the same price you originally paid for the spray tan. Otherwise, you’ll have to come back into the store so I can evaluate and continue this discussion. At this point it seems like all you want is just another free tan.” All in all it’s fair to say I paid $15 dollars for this spray tan and Cat was only willing to ask me to pay another $15 if I wanted to come in and do another spray tan. It takes a full hour of my time to drive to the store, do the business dance, and drive home. I have a full Saturday (which I am only home 12 days month, so weekends are highly valuable to me) of activities planned with my family and friends that I will not/cannot invest another hour into this debacle.

Positive: ProfessionalismThe staff here is very professional there a women by the name of Ashley I think that should be manager she remembers your name and has u in and out soon as u get to the counter even has your lotion sitting on the counter the other women it seems to take 5 to 10 mins for them to find options and get me checked in a longer if the are rushing . She helpful and explains the sales to me so well but every time I’m here I actually am get an upgrade for such a great value if it wouldn’t have been for her I would have not known for them she takes her time and she went to understand them so that you don’t feel like you’re being overcharged for the other employees there have tried several times but made me confused and couldn’t answer the questions when asked more in depth she’olive.. There’s another women name Gelinda that new that I think are the best most nices also very friendly and work well together I’m am only been in south beach tanning in other states and to date this is my favorite place mainly because of people like Ashley and I’m also a corp. Trainer for applebees she’s worth her weight in gold speaking from management person..Services: Skin treatments, TanningThe staff here is very professional there a women by the name of Ashley I think that should be manager she remembers your name and has u in and out soon as u get to the counter even has your lotion sitting on the counter the other women …More

The staff here is very professional there a women by the name of Ashley I think that should be manager she remembers your name and has u in and out soon as u get to the counter even has your lotion sitting on the counter the other women it seems to take 5 to 10 mins for them to find options and get me checked in a longer if the are rushing . She helpful and explains the sales to me so well but every time I’m here I actually am get an upgrade for such a great value if it wouldn’t have been for her I would have not known for them she takes her time and she went to understand them so that you don’t feel like you’re being overcharged for the other employees there have tried several times but made me confused and couldn’t answer the questions when asked more in depth she’olive.. There’s another women name Gelinda that new that I think are the best most nices also very friendly and work well together I’m am only been in south beach tanning in other states and to date this is my favorite place mainly because of people like Ashley and I’m also a corp. Trainer for applebees she’s worth her weight in gold speaking from management person..